Managed VoIP Services: a support for business users

Managed VoIP Services: a support for business users

by Kristen Kiya

Effective communication is the 'mantra' behind the success of any endeavour - business or otherwise. Whether it is an individual or an institution, there is no substitute for an open channel of dialogue wherein the pressing issues can be resolved and pending situations dealt with. However, for big corporations, it seldom becomes rather difficult to manage their communication infrastructure on their own. And if the infrastructure in question is VoIP, then the management becomes all the more critical. The help of qualified professionals are very much required in such conditions. And this is where the managed VoIP services come in.
Managed VoIP services are just that- they are managed by third party service providers for the corporate clients. These services are like a God-send for the corporations that are contemplating on changing their communication infrastructure from traditional systems to IP telephony. The varied requirements of the corporate users are solved in a comprehensive manner with the users having little to complain about.

The proper running of an IP telephony system requires certain special skill sets that are in short supply. It takes quite a lot of effort on the part of the corporate users wanting to change to Voice over IP to do it using their own resources. Managed VoIP services often become the best available option. The technical resources are delivered by the providers of the managed partitioning services.

In these VoIP services, the infrastructural support- in terms of equipment, software, NOCs, VoIP switch and other such resources are delivered by the service providers themselves. Moreover, the costs of these services are often very reasonable. In addition, with such a service in place, the organizations can keep a track of their cost of operation quite easily and without doing much in terms of active involvement.

Moreover, the voice quality in Voice over IP has seen a lot of improvement in the last couple of years and so the users do not have any reason to complain on this front. As a matter of fact, there are specific parameters for objectively measuring the same and effective steps can be taken if there is any deviation from the standards. The providers of managed partitioning service have the necessary know-how to deliver the same to their clients in the most cost effective manner possible.

More specifically, the VoIP providers of managed switch partitioning must have

1. Skill sets to deploy and manage voice over IP networks in real environments
2. Proven track records for delivering the best in voice quality
3. Expertise for effective monitoring of the system in different situations

The managed VoIP service should ideally be flexible in nature. The providers delivering such services should be stable in their standing. They should be able to offer the necessary equipment and infrastructural support as and when the need for the same arises. They should understand the vision of the company going in for the change and be ready to support them with the technical expertise at their disposal.