What is a VoIP Phone System

What is a VoIP Phone System

VoIP Phone System: A Telephone System with Value and Convenience
As a business owner or manager, you will find that it is a good idea to routinely reevaluate your existing phone service. You must make sure that it is meeting your needs and the needs of your clients. You may discover that a more up-to-date phone system will accomplish what you want to do. A VoIP phone system is worth considering.

First of all, you will need to understand the basics of what a VoIP phone system is. It is simply a phone system that exists over the Internet. It is called, in full, Voice over Internet Protocol. Because it is a digital, Internet-based telephone system, VoIP has many advantages over old-style PBX analog phone systems.

The old PBX systems were designed with specific hardware that could not be changed easily. Thus, when the company changed or grew, it was a hassle and expensive to change the phone service. A whole new system would have to be designed and constructed. The process could take a long time to implement.

With the new VoIP phone system, you get what is essentially a hosted PBX service. Whenever you need something different or more extensive, the change is made digitally with a minimum amount of hardware changes. In fact, all the hardware that is needed is a VoIP phone, which is inexpensive and easy to install. You can do it yourself with information from the technical support team.

Long distance is also not a problem for a VoIP phone system. The Internet connection that VoIP uses can interface with any type of phone to reach any phone in the US. The regular long distance calls are billed at a flat rate for a month. Even international long distance calls can be placed at a very low cost because of the easy availability of the Internet.

A call center works wonderfully with a VoIP phone system. Such a system is called a hosted PBX because it serves all the functions of the old-style PBX systems but is hosted by the VoIP phone system company. These PBX jobs include functions such as call hold, call transfer, 3-way calls, speed dial, call mute, and others. The VoIP phone systems do it all digitally. They can also do services such as keeping call records, routing calls, setting up a queue for callers and then announcing their place in line, and giving management the ability to monitor the phone system easily.

Finally, the VoIP phone systems are resistant to obsolescence. Anytime something new comes about, it is easy for the VoIP Company to make changes to the phone service. The hardware can be updated easily and the entire system can be altered to fit changing times. All in all, VoIP phone systems are the best call center phone systems available now, and look to remain so for years in the future.