0800 number voice over IP (VoIP)
Once of the latest technology in data networking is VoIP. The success of VoIP is because of its compatibility with the voice networking over traditional telephone networks and cost advantages as its does not charge per minute over long distance calls. VoIP calls can be placed across the Internet. The best thing about VoIP is that it can be integrated with your 0800 numbers. VoIP works with a high speed broadband connection, a router and a VoIP gateway. Along with 0800 numbers, the router sends the telephone calls over an Internet connection. The VoIP gateway converts the analog signals into digital format, which are further broken packets, so that voice data can be transmitted to and from the computer. The biggest advantage of 0800 numbers along with VoIP is that the customers can make calls from Internet connection. With softphones, which is a software application that loads the VoIP services onto the desktop or laptop, you can place VoIP calls to anywhere in the world, through a standard broadband connection.
VoIP services that come along with 0800 numbers are caller id, call waiting, call transfer, three-way dialing and repeat dialing and features. Additional services such as call filtering, forwarding, sending of calls directly to the voice mail, can also be access with an additional fee. You can also check your voicemail over the web or PDA. With VoIP on 0800 numbers you receive free registration to use other features as well such as Voicemail to Email Service, Fax to Email , Scheduled Dial plan, Call divert, Route to an external provider, Personalize VoIP Accounts, Check VoIP Status etc.
Generally, the VoIP services provided by 0800 number may vary in significant ways. So it is better to check the pros and cons before subscribing it. Also make sure that you have technical support for the possible compatibility on your 0800 numbers.
Saturday, August 29, 2009
VoiP ADSL - The Affordable Way To Call
VoiP ADSL - The Affordable Way To Call
Voice over Internet Protocol (VOIP) provides people, who own a computer and fast internet access, the chance to make and receive phone calls to and from anyone in the world at a small cost. Some are even free. The technology has become great news and many are catching up. But how do you avail of the service? Well, there are a number of ways to choose from. One is by plugging an internet phone bundled with software to run on the computer. Another is opting for a VOIP ADSL.
VOIP ADSL only means that an ADSL (Asynchronous Digital Subscriber Line) router is connected to a computer. This router has a VOIP adapter built-in, which enables the router to convert phone calls into IP packets and back again. Audio data from computer phone calls then gets transmitted through an ADSL connection after they are converted.
The IP packets received from transmission is then converted back to audio for the person at the destination to hear. ADSL routers use a protocol, commonly known as SIP or Session Initiation Protocol, to register a computer to the online VOIP service provider. After registering, a person can now make or receive calls to other VOIP ADSL users or PSTN (Public Switched Telephone Network) subscribers through the service provider's gateway.
There are other pluses to using VOIP ADSL. One is that you can use an ordinary analog phone to make phone calls from the computer by connecting the handset to the router with the corresponding connector. Another good thing is that the user can still use the handset phone in the event of emergencies or power outages. Also, there are router features that one can get for better system security such as firewall protection.
Voice over Internet Protocol (VOIP) provides people, who own a computer and fast internet access, the chance to make and receive phone calls to and from anyone in the world at a small cost. Some are even free. The technology has become great news and many are catching up. But how do you avail of the service? Well, there are a number of ways to choose from. One is by plugging an internet phone bundled with software to run on the computer. Another is opting for a VOIP ADSL.
VOIP ADSL only means that an ADSL (Asynchronous Digital Subscriber Line) router is connected to a computer. This router has a VOIP adapter built-in, which enables the router to convert phone calls into IP packets and back again. Audio data from computer phone calls then gets transmitted through an ADSL connection after they are converted.
The IP packets received from transmission is then converted back to audio for the person at the destination to hear. ADSL routers use a protocol, commonly known as SIP or Session Initiation Protocol, to register a computer to the online VOIP service provider. After registering, a person can now make or receive calls to other VOIP ADSL users or PSTN (Public Switched Telephone Network) subscribers through the service provider's gateway.
There are other pluses to using VOIP ADSL. One is that you can use an ordinary analog phone to make phone calls from the computer by connecting the handset to the router with the corresponding connector. Another good thing is that the user can still use the handset phone in the event of emergencies or power outages. Also, there are router features that one can get for better system security such as firewall protection.
Threat: Voip Business Solutions Are Fully Featured, Cost Effective And No Maintenance
Threat: Voip Business Solutions Are Fully Featured, Cost Effective And No Maintenance
One of the biggest sources of revenue for my business is working with other small companies that decide they've outgrown their basic telephone system. The PBX systems marketed by the phone companies is way out of reach of these guys, but they still want to make it seem as though they're an established, professional company, and that means things like toll free numbers, fax integration, virtual numbers (if they happen to have several offices in different area codes), remote access, call conferencing capabilities, dial by last name and an auto attendant.
They call me in as an IT consultant, since they don't usually have their own dedicated IT department, or if they do the IT staff are too busy trying to keep systems online to bother playing around with telephones. I can tell you that in ninety percent of the cases, if these companies knew what they were getting into by having someone like myself install a system for them, they'd run screaming. It's great for me. First we have at least a few days of consultation meetings where I sit down with whatever manager has been assigned to overseeing the project. We review facts, figures, capabilities, needs, requirements and costs. I recommend different solutions based on their requirements, and then we start into the details. In most cases, they aren't just looking at software licenses and phone line rentals, there are telephone sets to buy, dedicated computers to buy and then we get into operational redundancy (in case a critical component fails) and back up for crucial information like voice mail.
Once we have approval to proceed, I can spend anywhere from days to weeks installing and configuring all of the equipment and software and that's when the IT folks usually ring the alarm bell. Who is going to maintain the system after installation? There are several options, all of which work well for me: the company can retain my services on a monthly basis, or they can pay me to train their IT staff. In most cases, they end up retaining me because even if the IT department learned the intricacies of the system, they don't have the personnel available to deal with it.
The biggest threat to this cash cow isn't competition from the phone companies, its vendors offering hosted PBX and VoIP systems. When small businesses figure out that they can get enterprise telephone features with offsite hosting for far less than the suite of software and hardware I'm selling, that revenue stream is going to dry up.
Jerry Oldham is a computer consultant who is concerned about increasing use of voip business solutions and how this impacts his lucrative telephone installation and maintenance revenue stream. Despite his expertise, Jerry can't afford the time needed to maintain his own telephone system, so what does he use? The most cost effective and full-featured solution he could find: a voip business phone system.
One of the biggest sources of revenue for my business is working with other small companies that decide they've outgrown their basic telephone system. The PBX systems marketed by the phone companies is way out of reach of these guys, but they still want to make it seem as though they're an established, professional company, and that means things like toll free numbers, fax integration, virtual numbers (if they happen to have several offices in different area codes), remote access, call conferencing capabilities, dial by last name and an auto attendant.
They call me in as an IT consultant, since they don't usually have their own dedicated IT department, or if they do the IT staff are too busy trying to keep systems online to bother playing around with telephones. I can tell you that in ninety percent of the cases, if these companies knew what they were getting into by having someone like myself install a system for them, they'd run screaming. It's great for me. First we have at least a few days of consultation meetings where I sit down with whatever manager has been assigned to overseeing the project. We review facts, figures, capabilities, needs, requirements and costs. I recommend different solutions based on their requirements, and then we start into the details. In most cases, they aren't just looking at software licenses and phone line rentals, there are telephone sets to buy, dedicated computers to buy and then we get into operational redundancy (in case a critical component fails) and back up for crucial information like voice mail.
Once we have approval to proceed, I can spend anywhere from days to weeks installing and configuring all of the equipment and software and that's when the IT folks usually ring the alarm bell. Who is going to maintain the system after installation? There are several options, all of which work well for me: the company can retain my services on a monthly basis, or they can pay me to train their IT staff. In most cases, they end up retaining me because even if the IT department learned the intricacies of the system, they don't have the personnel available to deal with it.
The biggest threat to this cash cow isn't competition from the phone companies, its vendors offering hosted PBX and VoIP systems. When small businesses figure out that they can get enterprise telephone features with offsite hosting for far less than the suite of software and hardware I'm selling, that revenue stream is going to dry up.
Jerry Oldham is a computer consultant who is concerned about increasing use of voip business solutions and how this impacts his lucrative telephone installation and maintenance revenue stream. Despite his expertise, Jerry can't afford the time needed to maintain his own telephone system, so what does he use? The most cost effective and full-featured solution he could find: a voip business phone system.
Friday, August 28, 2009
VoIP Tutorial
VoIP Tutorial
VoIP or voice over protocol is one of the latest innovations in communications technology. The main difference it has with the old telephony system is that it uses data packets while the old telephony system uses switch boards.
In case you are not familiar with switchboards, imagine your call being routed to an operator before it reaches the person you are calling. That illustrates how a switchboard works. VoIP uses data packets that are sent and received via the internet. Hence, the basic equipment you will need to enable VoIP is a modem because this is the main device that allows you to get an internet access.
VoIP products come as trunk or hosted. If you are still wishing to use your old telephone device while utilizing VoIP at the same time, you will need to purchase a gateway from VoIP vendors. The gateway comes in a data packet that looks like a box. You would have to connect this to your conventional telephone or fax machine to enable VoIP. However, if you have an IP enabled system, there is no need to purchase the gateway.
There are four ways by which you can make the calls using the VoIP. These include internet-internet, phone-internet, internet-phone, phone-phone. If you are making a call towards a phone, it can be a regular, non-VoIP phone. Otherwise, the recipient of your call also needs to have a VoIP-enabled device. If you are making a call through a computer, you need to have a head set and a VoIP software program. If you are making an internet-internet call, the computer you are calling to must also have the same software as you have. Examples of this software are Skype, that of Yahoo, MSN, etc.
VoIP or voice over protocol is one of the latest innovations in communications technology. The main difference it has with the old telephony system is that it uses data packets while the old telephony system uses switch boards.
In case you are not familiar with switchboards, imagine your call being routed to an operator before it reaches the person you are calling. That illustrates how a switchboard works. VoIP uses data packets that are sent and received via the internet. Hence, the basic equipment you will need to enable VoIP is a modem because this is the main device that allows you to get an internet access.
VoIP products come as trunk or hosted. If you are still wishing to use your old telephone device while utilizing VoIP at the same time, you will need to purchase a gateway from VoIP vendors. The gateway comes in a data packet that looks like a box. You would have to connect this to your conventional telephone or fax machine to enable VoIP. However, if you have an IP enabled system, there is no need to purchase the gateway.
There are four ways by which you can make the calls using the VoIP. These include internet-internet, phone-internet, internet-phone, phone-phone. If you are making a call towards a phone, it can be a regular, non-VoIP phone. Otherwise, the recipient of your call also needs to have a VoIP-enabled device. If you are making a call through a computer, you need to have a head set and a VoIP software program. If you are making an internet-internet call, the computer you are calling to must also have the same software as you have. Examples of this software are Skype, that of Yahoo, MSN, etc.
Vyke Offers Trial Free VOIP Calls to Users
Vyke Offers Trial Free VOIP Calls to Users
Many companies offer trial calls in order to attract more customers for their services. There are many service providers that are everyday coming up with new schemes and offers which allow users to make free international calls. One such company that is offering trail calls to their customers is Vyke. This article will discuss about the various and benefits of this service.
Vyke Company Profile Vyke is a service provider that offers free VOIP calls to a number of destinations. This is an ideal tool for users since they can make use of the unique features and benefits to communicate with their loved ones. Enterprises can also take advantage of this facility to close important business deals and conferences. The best part for customers who need to test this service is that Vyke offers $1 credit into the user's account. In addition to this, customers can also make use of the SIP based services to make international calls.
The Services Offered by Vyke Vyke offers a wide range of features and services to their customers. The main objective of this free VOIP calls service is to fulfill the needs and requirements of their customers and offer them good quality services. Some of the services offered by them are as follows:
Vyke Mobile: This service is one of the best tools that customers can avail. They can make use of this free application to make calls, send messages and save up to 95% on international phone bills.
Vyke PC Phone: Customers by making use of this application if they do not own a Vyke mobile. This is an ideal opportunity for users since it can be easily downloaded on their PC's or laptops.
Vyke Callback: In addition to making free international calls on a trial basis, Vyke also offers callback facilities to their users. The main benefit of using this feature is that customers can save up to 65% on international calls no matter where they reside from.
Conclusion Vyke is truly an ideal application to make international calls at affordable rates. Taking advantage of the trial offer to make free international calls, users can communicate with their friends and relatives for longer duration. The voice clarity and performance of this service is also excellent.
Many companies offer trial calls in order to attract more customers for their services. There are many service providers that are everyday coming up with new schemes and offers which allow users to make free international calls. One such company that is offering trail calls to their customers is Vyke. This article will discuss about the various and benefits of this service.
Vyke Company Profile Vyke is a service provider that offers free VOIP calls to a number of destinations. This is an ideal tool for users since they can make use of the unique features and benefits to communicate with their loved ones. Enterprises can also take advantage of this facility to close important business deals and conferences. The best part for customers who need to test this service is that Vyke offers $1 credit into the user's account. In addition to this, customers can also make use of the SIP based services to make international calls.
The Services Offered by Vyke Vyke offers a wide range of features and services to their customers. The main objective of this free VOIP calls service is to fulfill the needs and requirements of their customers and offer them good quality services. Some of the services offered by them are as follows:
Vyke Mobile: This service is one of the best tools that customers can avail. They can make use of this free application to make calls, send messages and save up to 95% on international phone bills.
Vyke PC Phone: Customers by making use of this application if they do not own a Vyke mobile. This is an ideal opportunity for users since it can be easily downloaded on their PC's or laptops.
Vyke Callback: In addition to making free international calls on a trial basis, Vyke also offers callback facilities to their users. The main benefit of using this feature is that customers can save up to 65% on international calls no matter where they reside from.
Conclusion Vyke is truly an ideal application to make international calls at affordable rates. Taking advantage of the trial offer to make free international calls, users can communicate with their friends and relatives for longer duration. The voice clarity and performance of this service is also excellent.
Explore the Convenience and Cost Savings of VoIP Telephone Service
Explore the Convenience and Cost Savings of VoIP Telephone Service
The world of telephone service has undergone many changes since Alexander Graham Bell made that first call. From switchboards and party lines to landlines and cell phones, telephone technology has seen many changes. But one of the most significant changes is a relatively recent development - Voice Over IP, also known as VoIP is promising to change the way we communicate, and many individuals and businesses have been taking advantage of the efficiency and cost savings that this new technology can provide.
While VoIP has undergone its share of growing pains, the technology behind it has now matured to the point where quality VoIP companies are able to provide high quality service that is comparable to the traditional landlines. This increase in sound quality has led more and more consumers to consider ditching their landlines for good in favor of VoIP service.
VoIP service can have some important benefits over the traditional landlines, and many of those benefits are related to cost and flexibility. The monthly cost of VoIP service varies from carrier to carrier, with some as low as $14.95 a month with a two year commitment. In addition most major VoIP carriers include features such as voicemail and three way calling for free - services that most traditional phone companies charge extra for.
Of course it is important to choose your plan carefully and to compare the service plans offered by the major VoIP carriers. It is also important to determine what type of equipment you will need to purchase in order to enjoy the convenience and cost savings of VoIP phone service. No matter which carrier you choose you will need a high speed internet connection like DSL or cable, and depending on the carrier you may be required to purchase additional equipment as well. Let's take a look at four of the major players in the VoIP market - Vonage, Lingo, Packet8 and PhonePower.
Vonage
Vonage was one of the earliest players in the world of VoIP and they are still going strong. The company offers a flat fee of $24.99 for unlimited local and long distance calling, and its long history offers newcomers to the technology a good comfort level as well. In order to use Vonage consumers will need a broadband internet connection, a Vonage telephone adapter and a corded or cordless touch tone phone.
Lingo
Lingo is another popular choice in the VoIP marketplace. Lingo offers its new customers a three month promotional period during which unlimited local and long distance VoIP calls are only $4.95 a month. After that promotional period expires the price of the service reverts to the normal level of $21.95 a month. All callers need in the way of equipment is a phone adapter (provided free by the company). This adapter converts the analog telephone signals to digital and allows them to be transmitted over a high speed internet connection.
Packet 8
Packet 8 offers a number of different plans, including a $24.99 per month plan that includes unlimited local and long distance calling and a $39.99 a month plan for unlimited worldwide calling. In order to sue the service consumers will need a broadband telephone adapter and an all-in-one VoIP phone or videophone.
Phone Power
Phone Power is the least costly of the four major plans, with plans starting as low as $14.95 for callers who sign up for a two year commitment. With a one year commitment the monthly charge jumps to $16.95 and callers who choose to pay month to month must pay $19.95 a month for service. The price of the service includes the telephone adapter, so callers can just hook up their corded or cordless phones and start calling.
While not everyone is ready to ditch their landlines just yet, the remarkable progress made in the world of VoIP has many consumers taking a hard look at their monthly phone bills. VoIP technology is now able to provide the kind of steady and reliable service that was once the sole property of the phone company. If you have been thinking about cutting the phone cord, now may be a great time to see what VoIP service is all about.
This article can be freely reprinted or distributed in any ezine, newsletter, blog or website. The website links must remain intact and be included with every reproduction.
The world of telephone service has undergone many changes since Alexander Graham Bell made that first call. From switchboards and party lines to landlines and cell phones, telephone technology has seen many changes. But one of the most significant changes is a relatively recent development - Voice Over IP, also known as VoIP is promising to change the way we communicate, and many individuals and businesses have been taking advantage of the efficiency and cost savings that this new technology can provide.
While VoIP has undergone its share of growing pains, the technology behind it has now matured to the point where quality VoIP companies are able to provide high quality service that is comparable to the traditional landlines. This increase in sound quality has led more and more consumers to consider ditching their landlines for good in favor of VoIP service.
VoIP service can have some important benefits over the traditional landlines, and many of those benefits are related to cost and flexibility. The monthly cost of VoIP service varies from carrier to carrier, with some as low as $14.95 a month with a two year commitment. In addition most major VoIP carriers include features such as voicemail and three way calling for free - services that most traditional phone companies charge extra for.
Of course it is important to choose your plan carefully and to compare the service plans offered by the major VoIP carriers. It is also important to determine what type of equipment you will need to purchase in order to enjoy the convenience and cost savings of VoIP phone service. No matter which carrier you choose you will need a high speed internet connection like DSL or cable, and depending on the carrier you may be required to purchase additional equipment as well. Let's take a look at four of the major players in the VoIP market - Vonage, Lingo, Packet8 and PhonePower.
Vonage
Vonage was one of the earliest players in the world of VoIP and they are still going strong. The company offers a flat fee of $24.99 for unlimited local and long distance calling, and its long history offers newcomers to the technology a good comfort level as well. In order to use Vonage consumers will need a broadband internet connection, a Vonage telephone adapter and a corded or cordless touch tone phone.
Lingo
Lingo is another popular choice in the VoIP marketplace. Lingo offers its new customers a three month promotional period during which unlimited local and long distance VoIP calls are only $4.95 a month. After that promotional period expires the price of the service reverts to the normal level of $21.95 a month. All callers need in the way of equipment is a phone adapter (provided free by the company). This adapter converts the analog telephone signals to digital and allows them to be transmitted over a high speed internet connection.
Packet 8
Packet 8 offers a number of different plans, including a $24.99 per month plan that includes unlimited local and long distance calling and a $39.99 a month plan for unlimited worldwide calling. In order to sue the service consumers will need a broadband telephone adapter and an all-in-one VoIP phone or videophone.
Phone Power
Phone Power is the least costly of the four major plans, with plans starting as low as $14.95 for callers who sign up for a two year commitment. With a one year commitment the monthly charge jumps to $16.95 and callers who choose to pay month to month must pay $19.95 a month for service. The price of the service includes the telephone adapter, so callers can just hook up their corded or cordless phones and start calling.
While not everyone is ready to ditch their landlines just yet, the remarkable progress made in the world of VoIP has many consumers taking a hard look at their monthly phone bills. VoIP technology is now able to provide the kind of steady and reliable service that was once the sole property of the phone company. If you have been thinking about cutting the phone cord, now may be a great time to see what VoIP service is all about.
This article can be freely reprinted or distributed in any ezine, newsletter, blog or website. The website links must remain intact and be included with every reproduction.
The Disadvantage of Voip
The Disadvantage of Voip
VOIP (voice over internet protocol) has recently become more and more popular because of its many advantages over traditional phone lines. Much of the hype about it revolves around its functionality which sure is great to have. However, consumers must also reflect on the disadvantages of VOIP before deciding to get the service.
One disadvantage of VOIP is in regards to continuous service during power outages. We know for a fact that regular phone lines still work even when there are blackouts; this is because current is supplied through the phone lines. This isn't the case for VOIP service. The phone line cannot provide enough power to turn the computer on because it requires a large amount. So VOIP services goes offline if there is no power. A backup battery can help but for a limited time only.
Another problem with VOIP is that it cannot be used for emergency calls. This happens because traditional phone equipments do not have a tracking feature. Phone service providers only have fixed location information about their consumers. This is ineffective when VOIP is used in places with Wi-Fi or other broadband internet connection. There is, therefore, no way to determine where a call is coming from. VOIP is also experiencing difficulties with audio quality and reliability and this problem originates from VOIP's real-time nature.
To provide customers voice connections with least delay means some of the pieces of data (packets) usually gets dropped out and replaced if they do not arrive on time at the destination. The result is that audio data sometimes gets scrambled in the process. The quantity of lost data depends on the speed of connection as well as the distance. Networks that have a lot of traffic are most vulnerable to getting more audio data transmission failures.
VOIP (voice over internet protocol) has recently become more and more popular because of its many advantages over traditional phone lines. Much of the hype about it revolves around its functionality which sure is great to have. However, consumers must also reflect on the disadvantages of VOIP before deciding to get the service.
One disadvantage of VOIP is in regards to continuous service during power outages. We know for a fact that regular phone lines still work even when there are blackouts; this is because current is supplied through the phone lines. This isn't the case for VOIP service. The phone line cannot provide enough power to turn the computer on because it requires a large amount. So VOIP services goes offline if there is no power. A backup battery can help but for a limited time only.
Another problem with VOIP is that it cannot be used for emergency calls. This happens because traditional phone equipments do not have a tracking feature. Phone service providers only have fixed location information about their consumers. This is ineffective when VOIP is used in places with Wi-Fi or other broadband internet connection. There is, therefore, no way to determine where a call is coming from. VOIP is also experiencing difficulties with audio quality and reliability and this problem originates from VOIP's real-time nature.
To provide customers voice connections with least delay means some of the pieces of data (packets) usually gets dropped out and replaced if they do not arrive on time at the destination. The result is that audio data sometimes gets scrambled in the process. The quantity of lost data depends on the speed of connection as well as the distance. Networks that have a lot of traffic are most vulnerable to getting more audio data transmission failures.
Wednesday, August 19, 2009
Advantages of Hosted PBX VoIP Phone Service
Advantages of Hosted PBX VoIP Phone Service
Small and medium sized businesses can now enjoy the advantages of hosted PBX VoIP phone service, with an increased number of service providers in the field. Hosted PBX VoIP phone service can help reduce your telephone expenses. Additionally, when you expand your business, numerous extension lines can be maintained from a single telephone connection.
Offer Your Small Business Organization a Big Business Image
With hosted PBX VoIP phone service, several calls can be handled simultaneously. Call routing process is accomplished without giving conventional busy tones to the callers. The high-tech call handling functions incorporated in the system including find me follow me call forwarding, automated attendant, voicemail, and call conferencing gives your business organization the image of a Fortune 500 company.
Another advantage of VoIP PBX service is you can utilize the different features without buying or installing expensive PBX equipments in your office premises. All the required equipments are maintained by the service providers at their sites. VoIP PBX functions are offered through a hosted server using high bandwidth Internet connection or dedicated telephone network.
Additional Workforce Not Required for Handling Calls
Hosted PBX VoIP auto attendant completely rules out the need for additional workforce in your office for answering calls. It efficiently manages all calls during business hours and non-business hours. Callers are greeted with appropriate salutation messages. Calls are redirected to appropriate extensions according to the menu option selected by the caller.
Advanced Voicemail System Eliminates the Odds of Missing Calls
With hosted VoIP phone service you can completely eliminate even remote chances of missing important business calls during peak business hours. The unanswered calls are promptly redirected to the voicemail box, enabling the callers to leave voice messages. Voice messages can also be forwarded to your email address as audio file attachments, so you can check the messages from any place. Through such an effective phone service you can achieve your unique business goals, increasing sales leads and revenue.
Small and medium sized businesses can now enjoy the advantages of hosted PBX VoIP phone service, with an increased number of service providers in the field. Hosted PBX VoIP phone service can help reduce your telephone expenses. Additionally, when you expand your business, numerous extension lines can be maintained from a single telephone connection.
Offer Your Small Business Organization a Big Business Image
With hosted PBX VoIP phone service, several calls can be handled simultaneously. Call routing process is accomplished without giving conventional busy tones to the callers. The high-tech call handling functions incorporated in the system including find me follow me call forwarding, automated attendant, voicemail, and call conferencing gives your business organization the image of a Fortune 500 company.
Another advantage of VoIP PBX service is you can utilize the different features without buying or installing expensive PBX equipments in your office premises. All the required equipments are maintained by the service providers at their sites. VoIP PBX functions are offered through a hosted server using high bandwidth Internet connection or dedicated telephone network.
Additional Workforce Not Required for Handling Calls
Hosted PBX VoIP auto attendant completely rules out the need for additional workforce in your office for answering calls. It efficiently manages all calls during business hours and non-business hours. Callers are greeted with appropriate salutation messages. Calls are redirected to appropriate extensions according to the menu option selected by the caller.
Advanced Voicemail System Eliminates the Odds of Missing Calls
With hosted VoIP phone service you can completely eliminate even remote chances of missing important business calls during peak business hours. The unanswered calls are promptly redirected to the voicemail box, enabling the callers to leave voice messages. Voice messages can also be forwarded to your email address as audio file attachments, so you can check the messages from any place. Through such an effective phone service you can achieve your unique business goals, increasing sales leads and revenue.
Saving Money with VOIP Phone Systems Telecommunications
Saving Money with VOIP Phone Systems Telecommunications
There have been numerous advancements in telecommunications over the last few decades, the most significant being the VOIP phone systems that have helped businesses cut costs whilst maintaining a simple communication system. The VOIP (Voice over Internet Protocol) phone systems use a network instead of landlines for telecommunication. This means that businesses can use their phones over an existing network instead of using standard telephone lines, which only adds to the expense of the business. VOIP has been developed into an affordable method of communication that has helped many businesses communicate without generating higher expenses. Many businesses use VOIP phone systems because it is easy to manage and saves money. Real Time Technology VOIP phone systems technology has been developed so people can talk to each other in real-time. Many precursors to this technology were delayed as it was still unknown how to transmit a voice over a LAN (Local Area Network) with efficiency. Since then, the technology has been developed to the point where two people can talk over the network as if they were using a traditional landline. This will free up the cost of maintaining a landline and will eliminate the need to install phone lines throughout the building. It only requires that a LAN be established and it can be used for people within the building to communicate with each other without an excess of wires being used. This makes telecommunications simpler and easier to maintain. Streamlines Communication If there are already phone lines installed throughout the building, these can be used in the event of a network failure. However, using a network to communicate is a reliable method for departments to communicate over the phone as well as to transfer information. This method of communication has helped many businesses save a lot of money on their telecommunication bills because they are consolidating their communication methods into a single medium, which is the business's network system. Costs Savings In addition VOIP phone systems also help businesses operate more efficiently, which is important to any growing business that wishes to remain successful. As a business grows, the telecommunication expense will also grow. This is why it is important to cut back needless expenses by consolidating communication systems. The technology behind VOIP phone systems has been developed so that it has become an inexpensive and reliable way for departments within a business to communicate with each other and even with the outside. VOIP phone systems can easily be managed through a web browser, making it easy for system administrators to monitor calls that are being made and to properly maintain the system. Facilitates business growth Also many businesses are switching to the VOIP phone systems technology because it is a more practical method of communication that is making the use of phone lines obsolete. It has helped many businesses facilitate growth because it has cut back on expenses, money that can then be used in other aspects of the business. Businesses that are growing need to do everything they can to remain efficient, otherwise they will be spending countless dollars on expenses that can be eliminated. Using VOIP phone systems has helped many businesses remain on the cutting edge of technology and it has helped them save thousands of dollars in telecommunication expenses. Businesses who have not made the transition from the traditional phone line to VOIP should consider doing so right away. For more information on VOIP phone systems and technology please visit http://www.voipelements.com.au/ today.
There have been numerous advancements in telecommunications over the last few decades, the most significant being the VOIP phone systems that have helped businesses cut costs whilst maintaining a simple communication system. The VOIP (Voice over Internet Protocol) phone systems use a network instead of landlines for telecommunication. This means that businesses can use their phones over an existing network instead of using standard telephone lines, which only adds to the expense of the business. VOIP has been developed into an affordable method of communication that has helped many businesses communicate without generating higher expenses. Many businesses use VOIP phone systems because it is easy to manage and saves money. Real Time Technology VOIP phone systems technology has been developed so people can talk to each other in real-time. Many precursors to this technology were delayed as it was still unknown how to transmit a voice over a LAN (Local Area Network) with efficiency. Since then, the technology has been developed to the point where two people can talk over the network as if they were using a traditional landline. This will free up the cost of maintaining a landline and will eliminate the need to install phone lines throughout the building. It only requires that a LAN be established and it can be used for people within the building to communicate with each other without an excess of wires being used. This makes telecommunications simpler and easier to maintain. Streamlines Communication If there are already phone lines installed throughout the building, these can be used in the event of a network failure. However, using a network to communicate is a reliable method for departments to communicate over the phone as well as to transfer information. This method of communication has helped many businesses save a lot of money on their telecommunication bills because they are consolidating their communication methods into a single medium, which is the business's network system. Costs Savings In addition VOIP phone systems also help businesses operate more efficiently, which is important to any growing business that wishes to remain successful. As a business grows, the telecommunication expense will also grow. This is why it is important to cut back needless expenses by consolidating communication systems. The technology behind VOIP phone systems has been developed so that it has become an inexpensive and reliable way for departments within a business to communicate with each other and even with the outside. VOIP phone systems can easily be managed through a web browser, making it easy for system administrators to monitor calls that are being made and to properly maintain the system. Facilitates business growth Also many businesses are switching to the VOIP phone systems technology because it is a more practical method of communication that is making the use of phone lines obsolete. It has helped many businesses facilitate growth because it has cut back on expenses, money that can then be used in other aspects of the business. Businesses that are growing need to do everything they can to remain efficient, otherwise they will be spending countless dollars on expenses that can be eliminated. Using VOIP phone systems has helped many businesses remain on the cutting edge of technology and it has helped them save thousands of dollars in telecommunication expenses. Businesses who have not made the transition from the traditional phone line to VOIP should consider doing so right away. For more information on VOIP phone systems and technology please visit http://www.voipelements.com.au/ today.
Saturday, August 15, 2009
Is SMS Marketing a Solution to Communication?
Is SMS Marketing a Solution to Communication?
At a rapid scale, Bulk SMS is used to market and advertise products. Mobile phones are being used for receiving and sending messages. Computers can be brought to use for messaging purpose and this service can also be accessed on the internet.
There are numerous benefits of SMS marketing. International as well as national boundaries are not a ceiling on SMS service used to send bulk messages. The advantages of SMS service can be listed below.
1. It is possible to send text messages in bulk with the SMS marketing. 2. Hardware is not essential to send messages. Messages are sent to others with the help of software. 3. Simplicity and convenience of use are its important features for which the system is known. 4. Diverse modules are considered for increasing the ease of users and the procedure involved is easy. 5. They are known to provide excellence service when sending messages and the costs in SMS marketing is squat. 6. For a particular region the charges are fixed. 7. Expenditures can be saved as they it is not required to make calls. 8. Messages can be the delivered at very high speed. 9. Business houses can build their own brand with the help of SMS marketing. There is always a sender ID with every SMS message.
So, this technique of marketing is really valuable for users who can send messages at a tremendously less price. The users find it very advantageous as at the moment one can get in touch with people in any city or country. At distant places of the world the marketing of products can be done. With SMS delivery solution, companies can promote their products and services. The company information as well as product information can be sent by people with the help of messages. Thus, to send messages to customers the SMS gateways serves as an ideal means.
To send messages to others, the VoIP switch is what makes it possible for users. Each field of a system is serving with a switch and makes it possible for people to transfer messages from one domain to another.
With the help of SMS delivery solutions it is possible for people to meet their goal at a brisk rate. With this service, businesses can be stretched and solutions can be reached. The level of confidence among business people has boosted with its introduction. It is referred as an ideal means by professionals to attract its customers for their products as well as services. To start their personal business, the SMS service is looked at as a means to enlarge business with many self-employed people making use of this technology.
This is a simple and effective system that can be used by anyone. It straightforwardly communicates and so senders can simply propel messages to their customers. The system is referred as user-friendliness, which makes it very simple for people to get used to the system. It is efficient and messages can be sent very effortlessly to clients. It can be accessed on mobile phones as well as on computers. This service is ranked to be dreadfully better.
At a rapid scale, Bulk SMS is used to market and advertise products. Mobile phones are being used for receiving and sending messages. Computers can be brought to use for messaging purpose and this service can also be accessed on the internet.
There are numerous benefits of SMS marketing. International as well as national boundaries are not a ceiling on SMS service used to send bulk messages. The advantages of SMS service can be listed below.
1. It is possible to send text messages in bulk with the SMS marketing. 2. Hardware is not essential to send messages. Messages are sent to others with the help of software. 3. Simplicity and convenience of use are its important features for which the system is known. 4. Diverse modules are considered for increasing the ease of users and the procedure involved is easy. 5. They are known to provide excellence service when sending messages and the costs in SMS marketing is squat. 6. For a particular region the charges are fixed. 7. Expenditures can be saved as they it is not required to make calls. 8. Messages can be the delivered at very high speed. 9. Business houses can build their own brand with the help of SMS marketing. There is always a sender ID with every SMS message.
So, this technique of marketing is really valuable for users who can send messages at a tremendously less price. The users find it very advantageous as at the moment one can get in touch with people in any city or country. At distant places of the world the marketing of products can be done. With SMS delivery solution, companies can promote their products and services. The company information as well as product information can be sent by people with the help of messages. Thus, to send messages to customers the SMS gateways serves as an ideal means.
To send messages to others, the VoIP switch is what makes it possible for users. Each field of a system is serving with a switch and makes it possible for people to transfer messages from one domain to another.
With the help of SMS delivery solutions it is possible for people to meet their goal at a brisk rate. With this service, businesses can be stretched and solutions can be reached. The level of confidence among business people has boosted with its introduction. It is referred as an ideal means by professionals to attract its customers for their products as well as services. To start their personal business, the SMS service is looked at as a means to enlarge business with many self-employed people making use of this technology.
This is a simple and effective system that can be used by anyone. It straightforwardly communicates and so senders can simply propel messages to their customers. The system is referred as user-friendliness, which makes it very simple for people to get used to the system. It is efficient and messages can be sent very effortlessly to clients. It can be accessed on mobile phones as well as on computers. This service is ranked to be dreadfully better.
Veraz's I Gate SIP VOIP Gateway Deployed by 013 NetVision
Veraz's I Gate SIP VOIP Gateway Deployed by 013 NetVision
Introduction
SIP gateways are devices that serve as translators for VOIP networks. They help companies in converting voice or fax calls into digital data packets that are compatible with the enterprise's VOIP system from a normal telephone. There are many VOIP providers that offer the best SIP VOIP services to their customers.
SIP gateways are also used by enterprises to direct calls to individuals with the help of built in routing tables. These gateways play a very vital role in the telecommunication industry. Recently Veraz Networks, who is leading provider of VOIP applications and optimization of bandwidth products, announced that 013 NetVision, an Israeli telecommunication industry has selected Veraz's SIP gateways to offer value added solutions to their customers.
Company Profile
Veraz Networks offers a wide range of facilities and applications to their customers. Their main objective is to manage, create and transport VOIP services in a cost effective manner to mobile and fixed service providers. They are well known for offering the best SIP VOIP applications and solutions to the top companies in the world.
NetVision on the other hand, offers value added and communication service to their business clients. Utilizing the services of NetVision business enterprises can easily reduce on their operational costs by making domestic and international calls at affordable rates. Like Veraz Networks, this company also has a good reputation for offering the best VOIP services to their customers.
What is the Veraz's I Gate 4000 Edge SIP Gateway?
The purchase decision about any product or service depends upon a detailed research about the product. Many of us may wonder what is the use of these SIP gateways and how will these benefit our company. Some of the benefits of this application are as follows:
It helps companies to reduce their operational costs and increase their revenues
These best VOIP application offer superior and high quality voice an efficient handling of fax calls
The I Gate 4000 Edge SIP Gateway is user friendly and can be easily deployed to small, medium or big enterprises
Companies by making use of these services and communicate with different clients throughout the world
Mr. Tovi Canor, the Vice President of 013 NetVision commented that partnering with Veraz has its own advantages. The offer the best VOIP services that meet with the challenges and requirements of the customers. This is an ideal tool for enterprises looking for expanding their businesses. He further stated that Veraz's aims at offering innovative and creative applications and technologies to their business customers.
These best SIP VOIP applications can easily fit into the budget of small businesses that are looking at diversifying their businesses. Making use of these services will give them an opportunity to attract more clients and also provide an edge over their competitors.
Introduction
SIP gateways are devices that serve as translators for VOIP networks. They help companies in converting voice or fax calls into digital data packets that are compatible with the enterprise's VOIP system from a normal telephone. There are many VOIP providers that offer the best SIP VOIP services to their customers.
SIP gateways are also used by enterprises to direct calls to individuals with the help of built in routing tables. These gateways play a very vital role in the telecommunication industry. Recently Veraz Networks, who is leading provider of VOIP applications and optimization of bandwidth products, announced that 013 NetVision, an Israeli telecommunication industry has selected Veraz's SIP gateways to offer value added solutions to their customers.
Company Profile
Veraz Networks offers a wide range of facilities and applications to their customers. Their main objective is to manage, create and transport VOIP services in a cost effective manner to mobile and fixed service providers. They are well known for offering the best SIP VOIP applications and solutions to the top companies in the world.
NetVision on the other hand, offers value added and communication service to their business clients. Utilizing the services of NetVision business enterprises can easily reduce on their operational costs by making domestic and international calls at affordable rates. Like Veraz Networks, this company also has a good reputation for offering the best VOIP services to their customers.
What is the Veraz's I Gate 4000 Edge SIP Gateway?
The purchase decision about any product or service depends upon a detailed research about the product. Many of us may wonder what is the use of these SIP gateways and how will these benefit our company. Some of the benefits of this application are as follows:
It helps companies to reduce their operational costs and increase their revenues
These best VOIP application offer superior and high quality voice an efficient handling of fax calls
The I Gate 4000 Edge SIP Gateway is user friendly and can be easily deployed to small, medium or big enterprises
Companies by making use of these services and communicate with different clients throughout the world
Mr. Tovi Canor, the Vice President of 013 NetVision commented that partnering with Veraz has its own advantages. The offer the best VOIP services that meet with the challenges and requirements of the customers. This is an ideal tool for enterprises looking for expanding their businesses. He further stated that Veraz's aims at offering innovative and creative applications and technologies to their business customers.
These best SIP VOIP applications can easily fit into the budget of small businesses that are looking at diversifying their businesses. Making use of these services will give them an opportunity to attract more clients and also provide an edge over their competitors.
How Contact Centers Can Utilize VoIP Call Recording Solutions
How Contact Centers Can Utilize VoIP Call Recording Solutions
Contact centers are becoming increasingly distributed and are beginning to leverage hosted VoIP services to drive efficiency, automation, and distribution into their communications infrastructure. However, due to quality management, regulatory and legal considerations, most contact centers are finding that they cannot completely outsource their communications to a hosted VoIP provider because they cannot maintain features such as call recording. Customer premise based recorders require complicated networking changes for the customer and are not able to handle the increasingly distributed nature of the contact center.
VoIP communications relies on the transmission of "packets" that contain content of the call. One VoIP call can contain numerous packets and in the course of transmission from one origination to terminating destination, the packets are generally received in random order. However, each packet contains information in a header, payload, and trailer section relating to the source & destination, the actual content of the call (data), and information identifying the order in which the packets should appear so that the transmission makes sense.
The information contained in the packets that identify the order in which they are to appear, or the "instructions", are also known as protocols. In very simple forms, protocols can appear individually. However, more commonly, protocols appear as stacks, multiple layers of protocols that work together to form the resulting outcome.
The most widely used protocols for VoIP communications today are H.323 and SIP. Although, all voice and video communication is generally performed over a separate protocol known as RTP (Real-Time Transport Protocol). RTP defines the standardized packet format for delivering the aforementioned type of communications over the internet.
In the past, when customers replaced their PBXs every 3-7 years or so, the expense of new physical equipment was a given. But now, with the entrance of VoIP onto the scene, it is possible to deliver all the functionality of hardware-based, key systems for much cheaper-using software. In order to compete in this new marketplace, service providers need to be able to offer hosted solutions to their customers-solutions that require little or no up-front investment, but instead are paid for through an ongoing contract. It is also important, to compete in the VoIP marketplace, to continue to provide customers with services that were once important in traditional telephony in the VoIP world as well.
Examples of such service are call accounting and call recording. Contact centers want applications that can record calls for quality management, regulatory and legal compliance issues. Better yet, contact centers want hosted call accounting and call recording products that meet their needs and cost them little or no upfront capital investment.
In a hosted, call recording scenario, VoIP extensions that require recording are registered on the Service Provider's switch. A VoIP call is placed by the contact center agent and a SIP invite is sent to the switch. The switch recognizes that that traffic for this extension is to be recorded and redirects the SIP invite to the call recording server. The SIP invite is then sent back to the switch and either forwarded on to the terminating VoIP address or to the PSTN (Public Switched Telephone Network) for termination to an off-network user. Once the SIP invitation is accepted, packets of data containing the call content begin to be exchanged.
This call content is exchanged in the form of RTP packets. These RTP packets are passed from the call originator, in this case the agent, to the call recording server where they are recorded and passed on to the termination point. Call content from the termination point similarly passes from the termination point to the call recording server to the originator. The call recording server transcodes the call content into an MP3 (Mpeg 2.5 layer III). These MP3 files are then sent to a file storage/web server for access via a browser-based application.
The browser-based application is able to display traffic for calls currently in progress as well as calls that are stored on the file server. A feature rich browser-based application will offer the ability to display calls based upon user permissions as well as offer features such as call descriptions and filtering. The browser application should also offer the tenant the ability to decide parameters and thresholds for call recording such as by hour, day, number, or a percentage of call traffic.
VoIP call recording options exist in several forms. The purpose of this paper is to address those platforms offered by the hosted, VoIP Service Provider. Along with packet routing call recording technologies outlined earlier, technologies exist which involve the practice of capturing or "sniffing" data packets as they travel through the Service Provider's network. In this technology, all data packets carrying signals or content are reviewed by the call recording application. As each packet is touched, the call recording application decides if the packet is to be recorded. This technology can be challenging for the hosted Service Provider due to the inherent scalability problems of touching every pack.
Additionally, situations exist for aggregators of VoIP services who only wish to offer call recording services to Service Providers who have purchased the service.
Challenges also arise in recording extension to extension calls placed within the tenant as these calls do not typically leave the customers network and are not routed through the Service Provider's switch.
Call recording is an integral part of the contact center environment as well as required for many regulatory and legal purposes. VoIP service providers offering value added services including call recording expand their reach into lucrative vertical markets and retain customers.
Contact centers are becoming increasingly distributed and are beginning to leverage hosted VoIP services to drive efficiency, automation, and distribution into their communications infrastructure. However, due to quality management, regulatory and legal considerations, most contact centers are finding that they cannot completely outsource their communications to a hosted VoIP provider because they cannot maintain features such as call recording. Customer premise based recorders require complicated networking changes for the customer and are not able to handle the increasingly distributed nature of the contact center.
VoIP communications relies on the transmission of "packets" that contain content of the call. One VoIP call can contain numerous packets and in the course of transmission from one origination to terminating destination, the packets are generally received in random order. However, each packet contains information in a header, payload, and trailer section relating to the source & destination, the actual content of the call (data), and information identifying the order in which the packets should appear so that the transmission makes sense.
The information contained in the packets that identify the order in which they are to appear, or the "instructions", are also known as protocols. In very simple forms, protocols can appear individually. However, more commonly, protocols appear as stacks, multiple layers of protocols that work together to form the resulting outcome.
The most widely used protocols for VoIP communications today are H.323 and SIP. Although, all voice and video communication is generally performed over a separate protocol known as RTP (Real-Time Transport Protocol). RTP defines the standardized packet format for delivering the aforementioned type of communications over the internet.
In the past, when customers replaced their PBXs every 3-7 years or so, the expense of new physical equipment was a given. But now, with the entrance of VoIP onto the scene, it is possible to deliver all the functionality of hardware-based, key systems for much cheaper-using software. In order to compete in this new marketplace, service providers need to be able to offer hosted solutions to their customers-solutions that require little or no up-front investment, but instead are paid for through an ongoing contract. It is also important, to compete in the VoIP marketplace, to continue to provide customers with services that were once important in traditional telephony in the VoIP world as well.
Examples of such service are call accounting and call recording. Contact centers want applications that can record calls for quality management, regulatory and legal compliance issues. Better yet, contact centers want hosted call accounting and call recording products that meet their needs and cost them little or no upfront capital investment.
In a hosted, call recording scenario, VoIP extensions that require recording are registered on the Service Provider's switch. A VoIP call is placed by the contact center agent and a SIP invite is sent to the switch. The switch recognizes that that traffic for this extension is to be recorded and redirects the SIP invite to the call recording server. The SIP invite is then sent back to the switch and either forwarded on to the terminating VoIP address or to the PSTN (Public Switched Telephone Network) for termination to an off-network user. Once the SIP invitation is accepted, packets of data containing the call content begin to be exchanged.
This call content is exchanged in the form of RTP packets. These RTP packets are passed from the call originator, in this case the agent, to the call recording server where they are recorded and passed on to the termination point. Call content from the termination point similarly passes from the termination point to the call recording server to the originator. The call recording server transcodes the call content into an MP3 (Mpeg 2.5 layer III). These MP3 files are then sent to a file storage/web server for access via a browser-based application.
The browser-based application is able to display traffic for calls currently in progress as well as calls that are stored on the file server. A feature rich browser-based application will offer the ability to display calls based upon user permissions as well as offer features such as call descriptions and filtering. The browser application should also offer the tenant the ability to decide parameters and thresholds for call recording such as by hour, day, number, or a percentage of call traffic.
VoIP call recording options exist in several forms. The purpose of this paper is to address those platforms offered by the hosted, VoIP Service Provider. Along with packet routing call recording technologies outlined earlier, technologies exist which involve the practice of capturing or "sniffing" data packets as they travel through the Service Provider's network. In this technology, all data packets carrying signals or content are reviewed by the call recording application. As each packet is touched, the call recording application decides if the packet is to be recorded. This technology can be challenging for the hosted Service Provider due to the inherent scalability problems of touching every pack.
Additionally, situations exist for aggregators of VoIP services who only wish to offer call recording services to Service Providers who have purchased the service.
Challenges also arise in recording extension to extension calls placed within the tenant as these calls do not typically leave the customers network and are not routed through the Service Provider's switch.
Call recording is an integral part of the contact center environment as well as required for many regulatory and legal purposes. VoIP service providers offering value added services including call recording expand their reach into lucrative vertical markets and retain customers.
Call India through VoIP and stop worrying about heavy bills
Call India through VoIP and stop worrying about heavy bills
Gone are those days when making calls to the distant and remote places were a kind of great trouble for everyone who has friends and families staying at these places. As they were not been able to have a tension free conversation with them, because of this many steps have been taken to provide the users some hassle free calls. And the service providers have come up with many new economical calling plans. So, now you can call India without being bothered about the lengthy phone bills that take your breath away.
This is why calling India with this brand new way is a smarter option to make calls. Within very short span of time, it has gained tremendous response from its customers as they are very much happy to find this mode of calling to distant places. This is the reason that people now feel easy to call India. It is because India is a place where there are a lot of business as well as professionals opportunities. Therefore, anybody who is interested to make calls to India always look for such plans that can cut the rate of calling and for those people VoIP technology has come up to gift us some hassle free calls.
The introduction of VoIP has changed the face of telecom industry totally. That is why now it has been treated as a tool of prime importance in connecting people across the globe. This brand new tool is playing a vital role in strengthening the relationships among people separated by the distances. With the VoIP technology, it has now become very easy to call India from Dubai without any hassles. It is basically a digital technology that uses satellite to forward calls to the end users in the form of digital packets. It works quite well for even the people staying at a remote place.
India has plenty number of call centers providing the customer care support based in India. That is why, day by day, calling India for free is earning popularity. There are number of websites available, in order to facilitate the VoIP calls to India. This specific feature is available on many websites and the messengers of many popular portals and you can call a person if he or she is online. But, the users are highly crazy about the VoIP calls. The Internet portals also offer many exciting offers to the users of VoIP.
The VoIP calls is getting popularised in India with time and it is quite obvious as the calls for which you have to spend a lot in the past, can now be forwarded without even paying a single penny from your pocket. Some of the websites charge very negligible charges which is quite affordable. Making calls without paying anything is definitely a beneficial deal for people, as it not only helps the people in their personal talks, but one can also gets benefits from it in their business purposes. More and more websites are entering in this area to be a part of this great deal as it not only helps them providing a good service to the potential users but also give the service provider as well as the web portals to earn a good share of profit.
Gone are those days when making calls to the distant and remote places were a kind of great trouble for everyone who has friends and families staying at these places. As they were not been able to have a tension free conversation with them, because of this many steps have been taken to provide the users some hassle free calls. And the service providers have come up with many new economical calling plans. So, now you can call India without being bothered about the lengthy phone bills that take your breath away.
This is why calling India with this brand new way is a smarter option to make calls. Within very short span of time, it has gained tremendous response from its customers as they are very much happy to find this mode of calling to distant places. This is the reason that people now feel easy to call India. It is because India is a place where there are a lot of business as well as professionals opportunities. Therefore, anybody who is interested to make calls to India always look for such plans that can cut the rate of calling and for those people VoIP technology has come up to gift us some hassle free calls.
The introduction of VoIP has changed the face of telecom industry totally. That is why now it has been treated as a tool of prime importance in connecting people across the globe. This brand new tool is playing a vital role in strengthening the relationships among people separated by the distances. With the VoIP technology, it has now become very easy to call India from Dubai without any hassles. It is basically a digital technology that uses satellite to forward calls to the end users in the form of digital packets. It works quite well for even the people staying at a remote place.
India has plenty number of call centers providing the customer care support based in India. That is why, day by day, calling India for free is earning popularity. There are number of websites available, in order to facilitate the VoIP calls to India. This specific feature is available on many websites and the messengers of many popular portals and you can call a person if he or she is online. But, the users are highly crazy about the VoIP calls. The Internet portals also offer many exciting offers to the users of VoIP.
The VoIP calls is getting popularised in India with time and it is quite obvious as the calls for which you have to spend a lot in the past, can now be forwarded without even paying a single penny from your pocket. Some of the websites charge very negligible charges which is quite affordable. Making calls without paying anything is definitely a beneficial deal for people, as it not only helps the people in their personal talks, but one can also gets benefits from it in their business purposes. More and more websites are entering in this area to be a part of this great deal as it not only helps them providing a good service to the potential users but also give the service provider as well as the web portals to earn a good share of profit.
Tuesday, August 11, 2009
OneSuite VOIP Launched to Broadcast Audio Messages
OneSuite VOIP Launched to Broadcast Audio Messages
Want to organize a function, party or any sort of event? Tired of calling or sending multiple messages to hundreds of people? All these methods are time consuming and also expensive. Wouldn't it be great it things very a lot easier. Well you no longer have to worry about all such things because OneSuite VOIP has come out with the best VOIP application known as SuiteAdvantage.
What is SuiteAdvantage?
SuiteAdvantage is a VOIP application that allows users to broadcast audio messages without having to make multiple calls. You just need to subscribe for this wonderful service to send your messages worldwide. This is one of the best VOIP services that users can avail without any fuss or hassles.
In addition to the above this service allows users to send audio messages to around 100 of people simultaneously either to domestic or international locations at a touch of a button. What more can you ask for. This is a user friendly service that offers high quality voice calls.
How to Use SuiteAdvantage?
SuiteAdvantage is very easy to use. All you need to have is a PC and an internet connection. This best VOIP application can be used by following these simple steps:
First of all you need to create an account. Then you need to log in to your account, click on SuiteAdvantage followed by the features option
Go to the Voicemail option and click enabled
After this step you need to create your distribution groups to whom you will be sending frequent messages. The best part of this best VOIP application is that the telephone numbers may either be SuiteAdvantage, international or domestic numbers
Use your SoftPhone OneSuite application and dial 0 preceded by * (*0). This will automatically direct you to the voicemail menu
Messages can be sent by dialing 2
Record your message and when prompted, enter the numbers created in your distributed groups
The messages are then sent to your distribution groups. If the users don't pick up their calls, they are automatically directed to their voicemail inbox
By following these simple steps, multiple messages can be broadcasted to hundreds of people in a matter of minutes. This is indeed the best VOIP services for those who need to frequently organize events or occasions.
Conclusion
Using this best VOIP application can help you save loads of money. You no longer have to send repeated messages or make repeated calls. The price for this service is $2.95 per month.
Want to organize a function, party or any sort of event? Tired of calling or sending multiple messages to hundreds of people? All these methods are time consuming and also expensive. Wouldn't it be great it things very a lot easier. Well you no longer have to worry about all such things because OneSuite VOIP has come out with the best VOIP application known as SuiteAdvantage.
What is SuiteAdvantage?
SuiteAdvantage is a VOIP application that allows users to broadcast audio messages without having to make multiple calls. You just need to subscribe for this wonderful service to send your messages worldwide. This is one of the best VOIP services that users can avail without any fuss or hassles.
In addition to the above this service allows users to send audio messages to around 100 of people simultaneously either to domestic or international locations at a touch of a button. What more can you ask for. This is a user friendly service that offers high quality voice calls.
How to Use SuiteAdvantage?
SuiteAdvantage is very easy to use. All you need to have is a PC and an internet connection. This best VOIP application can be used by following these simple steps:
First of all you need to create an account. Then you need to log in to your account, click on SuiteAdvantage followed by the features option
Go to the Voicemail option and click enabled
After this step you need to create your distribution groups to whom you will be sending frequent messages. The best part of this best VOIP application is that the telephone numbers may either be SuiteAdvantage, international or domestic numbers
Use your SoftPhone OneSuite application and dial 0 preceded by * (*0). This will automatically direct you to the voicemail menu
Messages can be sent by dialing 2
Record your message and when prompted, enter the numbers created in your distributed groups
The messages are then sent to your distribution groups. If the users don't pick up their calls, they are automatically directed to their voicemail inbox
By following these simple steps, multiple messages can be broadcasted to hundreds of people in a matter of minutes. This is indeed the best VOIP services for those who need to frequently organize events or occasions.
Conclusion
Using this best VOIP application can help you save loads of money. You no longer have to send repeated messages or make repeated calls. The price for this service is $2.95 per month.
Microsoft Competes with Skype to Offer the Best VOIP Services to Their Customers
Microsoft Competes with Skype to Offer the Best VOIP Services to Their Customers
The main objective of any VOIP provider is to offer good quality and consistent services to their customers. In this world of competition it is necessary to meet with the growing needs and requirements of the customers. There are a lot of service providers who offer the best VOIP services at affordable prices. Recently Microsoft Office has signed up with Interoute to supply SIP trunking facilities to their customers.
Interoute Company Profile
Interoute is one of the top leaders in the European market. They offer a wide range of voice and data network services to more than 3 million customers worldwide. Some of their clients include government, research agencies and also to some well known universities. Many of the big shot companies choose Interoute since they offer the best SIP VOIP solutions in a cost effective manner.
What's so unique about Interoute Products or Services?
You may be wondering why Microsoft Office has opted for the services of Interoute. Well the answer is quite simple. Microsoft office is quite popular amongst customers. By combining the services of Interoute, companies can easily reduce on their operation costs and simultaneously offer best VOIP services to their clients.
The main advantage of using the services of this company is that enterprises or business firms can make roaming and international calls at incredibly low prices. In addition to this calls can be made to either landlines or any other devices. Some of the benefits of Interoute services are as follows:
By making use of these best SIP VOIP services offered by Microsoft Office can enable companies to shift to unified communications and other VOIP applications without any problems or hassles.
This also enables companies to make free VOIP calls from PC to PC. Calls to other devices are charged at affordable rates.
This is a golden opportunity for businesses to give head on competition to Skype since these best VOIP services assist firms to transfer to business unified communications
The Research Manager of European Telecoms Group Ms. Angela Salmeron confirmed that the SIP trunking solutions of Interoute have the ability to connect OCS users to PSTN. Theses services are totally flexible and can be easily adopted by firms who want to migrate over to VOIP.
Conclusion
Businesses by making use of these best SIP VOIP services can offer their customers with a rich and sophisticated communication experience. This is a great opportunity for enterprises to expand their services and increase the profits for their business.
The main objective of any VOIP provider is to offer good quality and consistent services to their customers. In this world of competition it is necessary to meet with the growing needs and requirements of the customers. There are a lot of service providers who offer the best VOIP services at affordable prices. Recently Microsoft Office has signed up with Interoute to supply SIP trunking facilities to their customers.
Interoute Company Profile
Interoute is one of the top leaders in the European market. They offer a wide range of voice and data network services to more than 3 million customers worldwide. Some of their clients include government, research agencies and also to some well known universities. Many of the big shot companies choose Interoute since they offer the best SIP VOIP solutions in a cost effective manner.
What's so unique about Interoute Products or Services?
You may be wondering why Microsoft Office has opted for the services of Interoute. Well the answer is quite simple. Microsoft office is quite popular amongst customers. By combining the services of Interoute, companies can easily reduce on their operation costs and simultaneously offer best VOIP services to their clients.
The main advantage of using the services of this company is that enterprises or business firms can make roaming and international calls at incredibly low prices. In addition to this calls can be made to either landlines or any other devices. Some of the benefits of Interoute services are as follows:
By making use of these best SIP VOIP services offered by Microsoft Office can enable companies to shift to unified communications and other VOIP applications without any problems or hassles.
This also enables companies to make free VOIP calls from PC to PC. Calls to other devices are charged at affordable rates.
This is a golden opportunity for businesses to give head on competition to Skype since these best VOIP services assist firms to transfer to business unified communications
The Research Manager of European Telecoms Group Ms. Angela Salmeron confirmed that the SIP trunking solutions of Interoute have the ability to connect OCS users to PSTN. Theses services are totally flexible and can be easily adopted by firms who want to migrate over to VOIP.
Conclusion
Businesses by making use of these best SIP VOIP services can offer their customers with a rich and sophisticated communication experience. This is a great opportunity for enterprises to expand their services and increase the profits for their business.
Sunday, August 9, 2009
Equipment Requirements at a Work Call Centre
Equipment Requirements at a Work Call Centre
You will need to be prepared to invest quite a bit of money on getting the right equipment for establishing yourself as a work-at-home call centre assistant. It is also important to be wary about buying the right sort of equipment and high quality gear at that. The equipment needs to be built to a high standard and expected to last a decent amount of time, so automatically going with the cheapest options can often turn out to be a false economy.
The most expensive and also most important requirement is to have a computer. If you want to be on the move and have a little more flexibility with regards to where you work, then a laptop can be a great option. However, price-wise, desktops are still cheaper and are generally capable of more as well as being more upgradable. With computers as cheap as they are nowadays, this is not likely to be a particularly daunting investment considering all of the other things that you can use a computer for too. Since most people will already have an adequate computer system, this is unlikely to even be an issue.
The Internet connection required can be a slightly demanding requirement in some cases. For a call centre, you will need to have an adequate amount of bandwidth so you can use the Internet telephony / VoIP programs that you will need. This basically rules out any older 56k modem connections. Cable modem and DSL are generally adequate but bear in mind, any employers you might have might not permit certain types of connections.
You will also need to be able to use the Internet as well as the telephone line at the same time. This is typically not an issue if you have a broadband connection which is already a requirement anyway. There will likely be various requirements for the type of telephony hardware that you need for the job, depending on your employer.
All of the above are probably things you have already. Since so many people these days have at least one computer in their household and broadband Internet access, these are unlikely to become extra expenditures. However, you may well find it preferable to have a dedicated computer which only you have access to. Using the primary family computer as your primary work station is generally not a good idea for security and reliability reasons.
You will also need to spend a bit of money on a decent headset. Something that has a high quality noise cancelling microphone is a must. However, these are not too hard to find and do not cost a great deal of money. In fact, there is unlikely to be any reason why you would need to spend more than about $25 on this.
Your working environment should also be taken into account. Your employer will most likely require that you have a separate room to work in and no interruptions such as noisy air conditioning units etc. Simply put, there must be minimal background noises in your work place.
You will need to be prepared to invest quite a bit of money on getting the right equipment for establishing yourself as a work-at-home call centre assistant. It is also important to be wary about buying the right sort of equipment and high quality gear at that. The equipment needs to be built to a high standard and expected to last a decent amount of time, so automatically going with the cheapest options can often turn out to be a false economy.
The most expensive and also most important requirement is to have a computer. If you want to be on the move and have a little more flexibility with regards to where you work, then a laptop can be a great option. However, price-wise, desktops are still cheaper and are generally capable of more as well as being more upgradable. With computers as cheap as they are nowadays, this is not likely to be a particularly daunting investment considering all of the other things that you can use a computer for too. Since most people will already have an adequate computer system, this is unlikely to even be an issue.
The Internet connection required can be a slightly demanding requirement in some cases. For a call centre, you will need to have an adequate amount of bandwidth so you can use the Internet telephony / VoIP programs that you will need. This basically rules out any older 56k modem connections. Cable modem and DSL are generally adequate but bear in mind, any employers you might have might not permit certain types of connections.
You will also need to be able to use the Internet as well as the telephone line at the same time. This is typically not an issue if you have a broadband connection which is already a requirement anyway. There will likely be various requirements for the type of telephony hardware that you need for the job, depending on your employer.
All of the above are probably things you have already. Since so many people these days have at least one computer in their household and broadband Internet access, these are unlikely to become extra expenditures. However, you may well find it preferable to have a dedicated computer which only you have access to. Using the primary family computer as your primary work station is generally not a good idea for security and reliability reasons.
You will also need to spend a bit of money on a decent headset. Something that has a high quality noise cancelling microphone is a must. However, these are not too hard to find and do not cost a great deal of money. In fact, there is unlikely to be any reason why you would need to spend more than about $25 on this.
Your working environment should also be taken into account. Your employer will most likely require that you have a separate room to work in and no interruptions such as noisy air conditioning units etc. Simply put, there must be minimal background noises in your work place.
Wednesday, August 5, 2009
How Contact Centers Can Utilize VoIP Call Recording Solutions
How Contact Centers Can Utilize VoIP Call Recording Solutions
Contact centers are becoming increasingly distributed and are beginning to leverage hosted VoIP services to drive efficiency, automation, and distribution into their communications infrastructure. However, due to quality management, regulatory and legal considerations, most contact centers are finding that they cannot completely outsource their communications to a hosted VoIP provider because they cannot maintain features such as call recording. Customer premise based recorders require complicated networking changes for the customer and are not able to handle the increasingly distributed nature of the contact center. VoIP communications relies on the transmission of "packets" that contain content of the call. One VoIP call can contain numerous packets and in the course of transmission from one origination to terminating destination, the packets are generally received in random order. However, each packet contains information in a header, payload, and trailer section relating to the source & destination, the actual content of the call (data), and information identifying the order in which the packets should appear so that the transmission makes sense. The information contained in the packets that identify the order in which they are to appear, or the "instructions", are also known as protocols. In very simple forms, protocols can appear individually. However, more commonly, protocols appear as stacks, multiple layers of protocols that work together to form the resulting outcome. The most widely used protocols for VoIP communications today are H.323 and SIP. Although, all voice and video communication is generally performed over a separate protocol known as RTP (Real-Time Transport Protocol). RTP defines the standardized packet format for delivering the aforementioned type of communications over the internet. In the past, when customers replaced their PBXs every 3-7 years or so, the expense of new physical equipment was a given. But now, with the entrance of VoIP onto the scene, it is possible to deliver all the functionality of hardware-based, key systems for much cheaper—using software. In order to compete in this new marketplace, service providers need to be able to offer hosted solutions to their customers—solutions that require little or no up-front investment, but instead are paid for through an ongoing contract. It is also important, to compete in the VoIP marketplace, to continue to provide customers with services that were once important in traditional telephony in the VoIP world as well. Examples of such service are call accounting and call recording. Contact centers want applications that can record calls for quality management, regulatory and legal compliance issues. Better yet, contact centers want hosted call accounting and call recording products that meet their needs and cost them little or no upfront capital investment. In a hosted, call recording scenario, VoIP extensions that require recording are registered on the Service Provider's switch. A VoIP call is placed by the contact center agent and a SIP invite is sent to the switch. The switch recognizes that that traffic for this extension is to be recorded and redirects the SIP invite to the call recording server. The SIP invite is then sent back to the switch and either forwarded on to the terminating VoIP address or to the PSTN (Public Switched Telephone Network) for termination to an off-network user. Once the SIP invitation is accepted, packets of data containing the call content begin to be exchanged. This call content is exchanged in the form of RTP packets. These RTP packets are passed from the call originator, in this case the agent, to the call recording server where they are recorded and passed on to the termination point. Call content from the termination point similarly passes from the termination point to the call recording server to the originator. The call recording server transcodes the call content into an MP3 (Mpeg 2.5 layer III). These MP3 files are then sent to a file storage/web server for access via a browser-based application. The browser-based application is able to display traffic for calls currently in progress as well as calls that are stored on the file server. A feature rich browser-based application will offer the ability to display calls based upon user permissions as well as offer features such as call descriptions and filtering. The browser application should also offer the tenant the ability to decide parameters and thresholds for call recording such as by hour, day, number, or a percentage of call traffic. VoIP call recording options exist in several forms. The purpose of this paper is to address those platforms offered by the hosted, VoIP Service Provider. Along with packet routing call recording technologies outlined earlier, technologies exist which involve the practice of capturing or "sniffing" data packets as they travel through the Service Provider's network. In this technology, all data packets carrying signals or content are reviewed by the call recording application. As each packet is touched, the call recording application decides if the packet is to be recorded. This technology can be challenging for the hosted Service Provider due to the inherent scalability problems of touching every pack. Additionally, situations exist for aggregators of VoIP services who only wish to offer call recording services to Service Providers who have purchased the service. Challenges also arise in recording extension to extension calls placed within the tenant as these calls do not typically leave the customers network and are not routed through the Service Provider's switch. Call recording is an integral part of the contact center environment as well as required for many regulatory and legal purposes. VoIP service providers offering value added services including call recording expand their reach into lucrative vertical markets and retain customers.
Contact centers are becoming increasingly distributed and are beginning to leverage hosted VoIP services to drive efficiency, automation, and distribution into their communications infrastructure. However, due to quality management, regulatory and legal considerations, most contact centers are finding that they cannot completely outsource their communications to a hosted VoIP provider because they cannot maintain features such as call recording. Customer premise based recorders require complicated networking changes for the customer and are not able to handle the increasingly distributed nature of the contact center. VoIP communications relies on the transmission of "packets" that contain content of the call. One VoIP call can contain numerous packets and in the course of transmission from one origination to terminating destination, the packets are generally received in random order. However, each packet contains information in a header, payload, and trailer section relating to the source & destination, the actual content of the call (data), and information identifying the order in which the packets should appear so that the transmission makes sense. The information contained in the packets that identify the order in which they are to appear, or the "instructions", are also known as protocols. In very simple forms, protocols can appear individually. However, more commonly, protocols appear as stacks, multiple layers of protocols that work together to form the resulting outcome. The most widely used protocols for VoIP communications today are H.323 and SIP. Although, all voice and video communication is generally performed over a separate protocol known as RTP (Real-Time Transport Protocol). RTP defines the standardized packet format for delivering the aforementioned type of communications over the internet. In the past, when customers replaced their PBXs every 3-7 years or so, the expense of new physical equipment was a given. But now, with the entrance of VoIP onto the scene, it is possible to deliver all the functionality of hardware-based, key systems for much cheaper—using software. In order to compete in this new marketplace, service providers need to be able to offer hosted solutions to their customers—solutions that require little or no up-front investment, but instead are paid for through an ongoing contract. It is also important, to compete in the VoIP marketplace, to continue to provide customers with services that were once important in traditional telephony in the VoIP world as well. Examples of such service are call accounting and call recording. Contact centers want applications that can record calls for quality management, regulatory and legal compliance issues. Better yet, contact centers want hosted call accounting and call recording products that meet their needs and cost them little or no upfront capital investment. In a hosted, call recording scenario, VoIP extensions that require recording are registered on the Service Provider's switch. A VoIP call is placed by the contact center agent and a SIP invite is sent to the switch. The switch recognizes that that traffic for this extension is to be recorded and redirects the SIP invite to the call recording server. The SIP invite is then sent back to the switch and either forwarded on to the terminating VoIP address or to the PSTN (Public Switched Telephone Network) for termination to an off-network user. Once the SIP invitation is accepted, packets of data containing the call content begin to be exchanged. This call content is exchanged in the form of RTP packets. These RTP packets are passed from the call originator, in this case the agent, to the call recording server where they are recorded and passed on to the termination point. Call content from the termination point similarly passes from the termination point to the call recording server to the originator. The call recording server transcodes the call content into an MP3 (Mpeg 2.5 layer III). These MP3 files are then sent to a file storage/web server for access via a browser-based application. The browser-based application is able to display traffic for calls currently in progress as well as calls that are stored on the file server. A feature rich browser-based application will offer the ability to display calls based upon user permissions as well as offer features such as call descriptions and filtering. The browser application should also offer the tenant the ability to decide parameters and thresholds for call recording such as by hour, day, number, or a percentage of call traffic. VoIP call recording options exist in several forms. The purpose of this paper is to address those platforms offered by the hosted, VoIP Service Provider. Along with packet routing call recording technologies outlined earlier, technologies exist which involve the practice of capturing or "sniffing" data packets as they travel through the Service Provider's network. In this technology, all data packets carrying signals or content are reviewed by the call recording application. As each packet is touched, the call recording application decides if the packet is to be recorded. This technology can be challenging for the hosted Service Provider due to the inherent scalability problems of touching every pack. Additionally, situations exist for aggregators of VoIP services who only wish to offer call recording services to Service Providers who have purchased the service. Challenges also arise in recording extension to extension calls placed within the tenant as these calls do not typically leave the customers network and are not routed through the Service Provider's switch. Call recording is an integral part of the contact center environment as well as required for many regulatory and legal purposes. VoIP service providers offering value added services including call recording expand their reach into lucrative vertical markets and retain customers.
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