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Wednesday, April 30, 2008

VoIP Reseller: Their Spontaneous Response To Customers Worldwide

VoIP Reseller: Their Spontaneous Response To Customers Worldwide

by Kristen Kiya


The VoIP Reseller is leveraging its presence to customers worldwide. The resellers have their services included in the Voice over IP networks. By offering the services, the resellers either present themselves as a trusted brand or unite with the leading brands to offer the IP telephony services. The reseller solutions in the form of white label or private label are like a God-send; the customers and end users do not have to pay more for availing the value-added benefits.
The VoIP reseller are the ones who have to lease their services from the service providers that have their own physical network internationally as well as nationally. It is then passed on to their customers. They deliver the services in terms of minutes and charge for every minute of their service from their customers. The cost charges, however, remain low as compared to the traditional telephone lines or mobile phone services. It is a perfect "solution" for people to avail such services from the resellers as they are the only means of accessing VoIP, especially in areas where there no international network providers of repute.

The termination services provided by VoIP resellers are most often branded in their own names. So, the resellers generally do the job of a 'private label'. It is this freedom that allows them to update the VoIP reseller plans. Thus the voice over service providers can now revise their plans and update them for acquiring a large clientèle. The customers on the other hand too seem to remain satisfied with the services of the service providers. Customer satisfaction is reached as the service providers meet the demands of the customers. They provide services such as auto-attendant, conference bridges, call forwarding and extension dialing. The call facilities are not just limited to these features. In fact, the VoIP resellers are the ones that bring the best services to their customers in the form of voice quality, fast transfer of calls and other facilities such as three way calling. The license is granted to the resellers by the government of the country. It gives a lot of freedom to service providers to update their services by providing facilities such as automatic recharge on expiry of granted time. There is also the provision of increasing the VoIP sound quality with the increase in the broadband being accessed. The resellers can also manage their business well due to the presence of the talk free control panels.

The talk free control panels are actually the VoIP business plans of the resellers whereby they can earn margin from rates prescribed by the carriers from higher Tiers. It also gives them the right to set their own rates and also offer bonuses. Thus such service can be established as a business for some minimum investment. So, it is possible to set up a local Voice Over service provider at any place after leasing services from a higher tier carrier. The white label dialer and service provider are the best means of providing services to the customers as there is no hassle of brand-building and customers can be lured with the brand name of an international service provider.

Saves Money With Broadband Internet

Saves Money With Broadband Internet

by Sandip Kaur


Most people look at the bottom line cost of broadband Internet when deciding the cost versus the benefits of Internet service. It's time to take a closer look. A good place to start is VoIP, also known as broadband phone service. The reasoning behind this being, the lower phone rates offset the increased of cost Internet service, essentially paying for the rise in cost in Internet access.
The cost effective possibilities are endless. Downloading movies instead of going to the video store also puts your broadband connection to work, (the legal way of course). You'll save gas, time, and it is usually just cheaper.

It has been rumored, Microsoft, in partnership with Time Warner Cable, is working on an Internet TV service called IP TV, and is due to launch in 2006. With computers having the capability of using an LCD TV screen as a monitor, or stream media to the TV, one can imagine the financial benefits of this technology, but only if you have broadband.

The examples listed are likely the most common ways to save a buck or two with broadband. Internet telephone and Internet TV are just a couple examples of new technology for broadband to come. by now it should be fairly clear to most people that faster surfing and downloads are only the very basic of benefits to broadband users.

Most dial up users won't switch to high speed Internet because they believe it's too expensive. Sure the basic subscription is more, but there are literally hundreds of ways to offset the higher cost of broadband Internet service.

In most cases, the benefits of high speed Internet far outweigh the cost. In closing, let me just say the next time you are looking for somewhere to go or something to do with your broadband connection, try looking for ways to put it to work for you, and save some money.

Monday, April 28, 2008

Understanding Corporate VoIP service and solutions

Understanding Corporate VoIP service and solutions

by Kristen Kiya


Today, VoIP services are becoming more popular among corporate establishments, business houses, and contact centers, as it enables them to have access to the next generation telephony without any hassle. The fact that these services reduce communication costs and increases productivity is well documented. In addition to these inherent benefits, the corporate houses can also enjoy flexibility and scalability accompanied with data security. Moreover, the Internet based telephony services and solutions guarantee excellent call quality even in hybrid network environments.
Unlike PSTN services, VoIP supports services across multiple sites, as these services are backed with the customer unique numbers and area codes of the customer's choice. This capability can be used for forwarding of voice mails or transfer of the calls to almost anywhere using private dial plans. Organisations having branches in different locations can make the most of this feature. The IP technology would create the connecting links to their branch offices located across the globe and that too at the significantly low costs.

The users do not require to install, invest or maintain the IP infrastructure of their own. All that they would need is a broadband speed Internet connection and they are done. With a VoIP business service in place, the corporate clients can concentrate on more important business matters including generating and expanding of their activities. Therefore, it can be said that the VoIP has change the face of the corporate communication worldwide.

The contact centers can also benefit from the inherent benefits of these services. The contact center VoIP solutions provide cost efficiency, as long distance or ISD calls are made at significantly lower rates. Moreover, these services in the call center deliver seamless connectivity, globally. Some common benefits that corporate establishments, business houses as well as contact centers can enjoy are:

1.The IP solutions and services are backed with the real time monitoring of calls. Therefore the users can enjoy the parameter of efficiency in implementation of their services without any latency.
2.The Internet telephony services & VoIP solutions help the users to expand their employees' shift according to their needs. Therefore, depending upon the time preferences, the employees can opt for their desired shift without any problem.
3.The best part of the voice over IP services is that these require less capital investment on infrastructure compared to PSTN solutions. The corporate clients would require specialized products and services that are available at minimal rates.

To conclude, it can be said that corporate VoIP solutions and services are considered as perfect applications for lowering down the communication costs. Moreover, the business users feel an essence of ease and comfort while using such solutions or services.

The Emergence of VoIP Phone Service

The Emergence of VoIP Phone Service

by Kristen Kiya


VoIP Phone Service has traced a different path of connectivity that is far off from the traditional methods of telephony. The Internet has played a vital role in the development and growth of this service. Now it is possible for people to send voice though a broadband Internet network instead of connecting wires to send voice. This transformation has led to an enormous applaud for the services related to Voice over IP. Now, IP telephony is not just restricted to computer-to-computer connections. In fact, it has risen from this stature and verbal communique routed through the Internet can be accessed using traditional phone instruments as well.
As a result, VoIP is becoming high-tech, the subscription rates for such services have also increased in recent times. Providers offering these services have now become a mainstream force to reckon with and people seem to be content with all the value added services that are being offered to them. In fact, the indications point towards a more wide-spread implementation of wireless VoIP and a wide scale testing is on. If these tests succeed, then there is the possibility that the mobile phones might just get replaced with the VoIP phone service.

The VoIP phone services reiterates its stand that it is the only means of connecting people at low costs. The call rate is always low, irrespective of the place to which a call is being made, which could be located in any remote place in the world. This is what VoIP guarantees to its users. VoIP service works on broadband and does not recognize distance while forwarding a call. So, it leads to cost-cutting and hence the user can avail the service at low price from any place in the world. Features of a PBX (Private Branch Exchange) such as auto-attendant, conference bridges, call forwarding and extension dialing are made available with such services, without the users having to pay anything extra for any of these.

The broadband phone VoIP service allow people to avail everything on a phone line. Starting form conference calling to sending and receiving of pictures and videos simultaneously while making the calls- quite a lot is possible. The sound quality too remains sharp due to the presence of broadband that efficiently transfers voice. The voice is transferred as digital signals after being converted from the analog to the digital format. So, there remains no chance of any loss as far as the quality of voice is concerned. As the Internet is brought to use, so the system is also made fax compatible. Now it is possible to send or receive fax at low rates. There is also the facility of making 3-way calling with the Internet support and thus a conference can easily be initiated between the different parties.

The VoIP Phone Service Provider has thus come up in numbers and are delivering services loaded with a multitude of advanced features. These service providers - with a local as well as international presence - have made it possible for people to avail the services. It thus has added to the convenience of people who now find Voice Over Internet Protocol an easy and efficient means of staying connected.

Saturday, April 26, 2008

VoIP PBX: Revolutionize the business communication

VoIP PBX: Revolutionize the business communication

by Kristen Kiya


The communication plays a vital role in any business operation. The business communication has always been a challenging concept for the management. But, with the availability of VoIP PBX system, the business entities have taken a sigh of relief as they can experience the features such as cost efficiency, enhanced productivity, reliability and flexibility within a unified system. Therefore, it can be said that the latest IP PBX systems have provided the business entities with enormous opportunity to reap more profits and benefits.
As a matter of fact, VoIP PBX streamlines the in-house phone networks of the facilitating businesses and gives loads of customizable features. The best part of this system is that it keeps the cost way down as well as improves the voice quality. Thanks to this technology, the business entities can now save on their costs and rout their calls over the IP networks rather than coaxial wires. Therefore, the IP PBX VoIP has become very much popular among the business entities - especially the ones having multiple locations, scattered across the world.

The business entities can now lower downs the communication costs by up to 40-60 percent. Moreover, the business users are able to enjoy unlimited long distance as well as international calls at very minimal rates. Apart from the cost effectiveness, the users are empowered with easy network integration. This advanced IP technology also simplifies the communication infrastructures while offering high scalability. Therefore, the users do not require separate voice and data cables. In fact, this system employs converged data and voice networks - this means that Internet access, VoIP communication as well as traditional telephone communications all are made possible using a single IP network.

An IP PBX based on this high-end technology is also known as the private branch exchange system that switches the calls between a VoIP user and a traditional telephone user, or between two traditional telephone users. It works the same way as a conventional PBX does. Moreover, VoIP PBX allows the business entities to share certain number of external telephone lines. The combination of hardware and software equipment delivers an unbeatable combination of cost savings and advanced functionality. The hardware equipment includes switches and phones.

Therefore, it can be said that a VoIP IP PBX is a business phone system that provides hassle-free usage and functionality over the traditional PSTN services. The business users must opt for the provider that offers bundled services such as voice mail, call forwarding, call transferring, 3-way calling, custom reporting, DID management as well as call transferring. It can be said that such a PBX is more than just a regular phone system as it is fully featured and comes with unified messaging, desktop applications and an operator console.

To revolutionize the business communications, the corporate entities must opt for the IP PBX telephony system to gain better control over their operations.

Wednesday, April 23, 2008

VoIP flexibility: enjoy the communication

VoIP flexibility: enjoy the communication

by Kristen Kiya


Today, many VoIP phone manufacturers are touting "flexibility" as the latest buzzword in the advanced Internet telephony services. Unlike the traditional PSTN services, the VoIP flexibility gives the liberty to the users to expand or add the telephone lines to their existing systems. Despite the work area, one can enjoy flexibility in accessing calls, for instance.
Regardless of the geographical area, VoIP flexibility allows the users to access their service providers from anywhere- even from remote areas. As a matter of fact, the users can carry their IP phones along with them, wherever they go. These solutions are flexible; they provide access to local as well as roaming calls at comparatively lower rates. This is made possible because Internet telephony functions on the principle of packet switching. In this, the analog voice is converted into digital format before being transferred over the Internet. Therefore, in the areas such as airports, parks and cafes one can enjoy cost-effective communication with ease; these areas can be easily converted to wireless hot spots for the purpose.

The VoIP services come with attractive packages that facilitate both communication as well as entertainment. They are perfect for making tasks more convenient and efficient. Unlike PSTN services, the users are able to enjoy the entire range of services for an affordable rate. Therefore, it can be said that voice over IP puts all the services together in a flexible package, wherein telephone, digital television, high-end Internet access and many more are made available to the users. The users are able to save on their money while opting for state-of-the-art services.

The cost saving and voice quality are two basic objectives of the VoIP technology. As a matter of fact, the cost efficiency features have helped the business houses and long distance callers to enjoy calling at substantially low rates. This is mainly due to the fact that in the call termination, the broadband Internet connection is used that means - heavy taxes and charges that would usually be incurred with regular telephone companies can be avoided. Apart from that, the voice over IP also ensures excellent voice quality without any flaws. With these basic functions, there is a definite improvement in the productivity of the organizations for sure.

The users also enjoy the value added benefits that have increased with the popularity of the technology. The VoIP flexibility also ensures that the users avail some of the common value added benefits including caller ID, call waiting, 3-way calling, speed dialing, call forwarding, and free voice mail.

To conclude, it can be said that with the rise in the demand for the latest IP solutions, communication has become more flexible. Moreover, the Internet telephony services are making their way into the advanced telecom sector with new and more innovative tools.

Get a VoIP Phone Today

Get a VoIP Phone Today

by Aixa Villa


If you look for high quality deals wherever you go, then you typically appreciate getting the absolutely best deals for your money. This extends to all facets of your life: the food you eat, the car you drive, the phone service you use. If you haven't checked out Vonage phone services, you're cheating yourself out of being able to call up to twenty five different countries for one low monthly fee.
Vonage is quick and easy to sign up for, and it's very easy to use. Vonage works exactly like your traditional phone service; however, instead of placing and receiving calls through a traditional phone hook up, Vonage operates over your broadband connection. This means that your calls will be crystal clear and cost you a fraction of your current phone bill.

It's simple to sign up for an account with Vonage. First, review the various plans that are available through this phone service. Different call plans cost different monthly fees, but they also offer different features. With these call plans, you have the opportunity to call up to 25 international countries without any extra fees! Next, choose the dialing code that you want your phone number to begin with. This is particularly helpful to those customers who want to use Vonage for their business. These business owners may find it beneficial to sign up for the dialing code in which the majority of their customers reside. Lastly, simply use the website's equipment chooser to figure out which of Vonage's products you need. That's it!

If you're always looking to get the best deal for your money, then be sure to check out Vonage's phone service. Your phone bill will be greatly reduced, and you'll be extremely pleased with the high quality service you receive.

VoIP Resellership: Minimum investment and maximum benefits

VoIP Resellership: Minimum investment and maximum benefits

by Kristen Kiya


Making money on the Internet or building a global business relation has never been so easy before. But with a new domain of VoIP resellership, it seems like a dream come true. Or it can be said that IP resellership domain provides a great opportunity to increase the revenue generation for those with specialized marketing skills as well as an effective customer base.
The voice over IP (VoIP) has got a huge potential that the industry is beginning to realize. In fact, this realization is followed and seen by large number of industry players from different sectors. As a matter of fact, quite a few casual users are also opting for this service. With the passage of time, the users of PSTN services are switching over to IP telephony. The main difference between the PSTN and VoIP services is that the latter uses broadband speed Internet for transmitting the calls. On the contrary, the PSTN services have to depend on coaxial wires.

As a matter fact, the rise in the ratio of VoIP users have resulted in the tremendous opportunity for the resellers in this rising new field of VoIP resellership. This domain is well suited for the business entities who have sharpened marketing skills as well as a large client base across the globe. To deliver advanced IP services to the end-users, the resellers buy some part of IP minutes or switches from the wholesale providers and then resell the services to a wider customer base. Therefore, it can be said that the VoIP resellers acts a catalyst between the IP providers and the wider customer base.

This unified communication technology comes in choice of two plans namely- standard and platinum. Along with all the feature of standard plans, the platinum reseller plans come with the added benefit of re-branding the VoIP services and products. Apart from the branding, the reseller plans offer the services such as online automated billing software, accuracy in the bills and customer service support. Moreover, to ascertain routine operations, the VoIP resellers have to opt for a provider who offers 24/7 technical support throughout the year.

The best part of this VoIP resellership field is that minimum risk is involved, as the VoIP resellers do not have to make a considerable investment in order to provide IP telephony services to the end-users. All that they need is to go for specific VoIP reseller plans and they are done. Therefore, it can be said that the VoIP business plans are more productive and successful for the business entities who have less capital to drive the business operations.

Friday, April 18, 2008

VoIP Solutions: Thrives with inherent benefits

VoIP Solutions: Thrives with inherent benefits

by Kristen Kiya


In this high-tech world, expectations of business professionals as well as individual users have moved quite a bit ahead than the traditional dial-up networks. The next generation' people are more likely to step-in to advanced telecommunication services that are fast, reliable, customizable as well as self-manageable. As a matter of fact, this has opened new avenues for the latest VoIP solutions.
The hosted business VoIP solutions help the business houses to gain a strategic advantage in simplifying and enhancing voice and data communications. Unlike expensive traditional systems, IP solution ties with excellent voice quality services as well as value added features that too at minimal rates. As a matter of fact, the users can enjoy making the local calls, long distance or international calls at cheaper rates. Therefore, it can be said that such solutions significantly down-sizes the monthly telephone bills drastically by up to 40-60 percent compared to PSTN services.

As a matter of fact, the advanced IP services are based on the packet switching technique that enables the users to transmit the data over the internet or IP network. While, routing a call over internet, the analog data is digitalised into compressed IP packets. These IP compressed packets absorb the noise on their route and results in uninterrupted communication between the sender and the receiver. Therefore, the users can easily transmit the audio, data, pictures and video over a high-speed single IP network instead of only plain data, in case of PSTN services.

For implementing the VoIP business solutions, one requires phone and Analog Transmission Adapter (ATA). These are considered as standard equipment for the initializing the internet telephony solutions. Generally, the ATA is offered by the VoIP solution provider at the time of signing-in for these services.

Other than its basic benefits of enhanced productivity and cost efficiency, the business houses as well as others can eliminate the expensive roaming expenses. This is because VoIP solutions are location independent that allows the users to carry the VoIP phones along with them, regardless of geographic location. Apart from that, flexibility, adaptability and compatibility are some of the important considerations that must be considered while selecting a VoIP solution provider. Unlike PSTN services, hosted VoIP solutions ensure security over the unified' communication.

The IP market is flooded with the IP solution providers, so it is essential that the potential users must carry comprehensive research. With various benefits and features, voice over IP solutions has achieved a complete market penetration by leaving a mark on both business as well as avid casual users.

Know the reasons for switching over to VoIP

Know the reasons for switching over to VoIP

by Kristen Kiya


The voice over IP or Internet telephony solutions have become very popular in these early years of the 21st century. With its two main benefits in terms of cost advantages and simplicity, this technology is opening up new horizons in the telecommunications industry. The companies, big or small, have entered the field of internet telephony for reaping significant profits- more so when compared to the PSTN services.
Apart from this, there are other many reasons for switching over to VoIP services such as:

1.Cost effective calling: With the adoption of these services, the users can save significant amounts of their money on monthly telephone bills. As a matter of fact, by dropping traditional phone services altogether, the users can save around 40 to 60 percent each month on their phone bills.
2.Affordable long distance calling: The users can enjoy making cheap long distance calls as well as cheap international calls. This is because the internet telephony solutions are based on the packet switching technique wherein calls are routed over the internet. Unlike PSTN service, the calls are not charged according to the distances.
3.Unified communication: In this advanced solution, the users can share the data, video, images as well as text with near and dear ones. The internet telephony solutions provide a unified communication with others as the packet switching technique is used.
4.Free Calling Features: The VoIP calls ensure that the users are able to enjoy a wide variety of free calling features. Unlike PSTN services, in the internet telephony solutions, the users can enjoy value added calling features such as voice mail, caller ID, call conferencing, call waiting and call forwarding.
5.Convenience: Apart from the value-added features, the feature that the VoIP users can enjoy the most is the convenience of making cheap long distance calls. They can carry the VoIP phones along with them without incurring any additional charges, regardless of geographical location.
6.Mobility: Unlike PSTN services, the users can opt for the IP services from anywhere in the world, as internet is used for transmitting the calls instead of coaxial wires. With a high-speed internet connection and the VoIP phone adapter, the users can make and accept VoIP calls from any location at any time at no additional charge.

To conclude, the benefits and features are purely dependent upon the service provider. So, selection of a provider requires great caution. Moreover, the call termination contributes in increasing the efficiency of the entities going in for this change. At the same time, it lowers down on the monthly telephone bills, improves productivity, ensures excellent voice quality and does away with latency.

VoIP Solution: A Means of Modern Day Telecommunications

VoIP Solution: A Means of Modern Day Telecommunications

by Kristen Kiya


VoIP Solution is a new method by which one can accrue the benefits of low cost telephony in a world that is modernising and endeavouring to grow faster than ever before. This concept has revolutionised telephony as VoIP solutions now provide an incredibly cost efficient means of terminating calls as compared to the older methods of call making.

The VoIP solutions now have a dominating influence on the corporate world. Business houses practically cannot survive without the services of the providers. This has enlarged the sphere of IP telephony and moved it to places that could never have been imagined before. The voice quality and termination services remain the same as that of the traditional PSTN phone lines. In fact, these advanced solutions allow the users to makes local calls, long distance calls and even international calls at a price that is much cheaper than that of the traditional method of connectivity.

Packet Switching Technique is brought to use in order to connect the users from one place to another. The method is based on digitising voice signals into compressed IP packets. This system is one of the cheapest ways of transferring files to other domains. A high speed internet connection is required in order to send files to these domains. The internet is used to transfer data, videos and pictures in compressed forms for the receivers at the other end. These files have to pass through a process where things have to be converted to a digital form. It is then only that the successful transfer of calls is possible over the internet connections. Once the compressed data reaches the receiver at the other end, the the digital form is once again reconverted to the analogue form in order to retrieve voice to its original format. These technological requirements have led to the emergence of many a VoIP solution provider in the guise of resellers.

A reseller is a hosted VoIP solution provider that provides services after leasing services from the higher Tier carriers or Wholesalers. This has led to the growth and proliferation of these services. The service providers offer services that are bundled up in the form of call forwarding, call waiting, call conferencing and 3-way calling. The service providers relentlessly strive to give services to the customers in a 24 x 7 shift basis. The customers also have the freedom to approach them at any hour. There is the freedom to relocate as the contact centers generally have their branches dispersed in various parts of the world. This provides the user the opportunity to avail VoIP services even while roaming in any other country apart from his own.

To conclude, it can be said that the VoIP solutions are fast turning out to be one of the most preferred choices in telecommunications.

Tuesday, April 15, 2008

The Quest For The Best VOIP Provider

The Quest For The Best VOIP Provider

by Jon Arnold


If you have been looking for VOIP service for any amount of time, you are probably totally confused about how to select the best VOIP provider. Residential and small business consumers are attracted to VOIP because it is a great way to avoid long distance fees. The price point at which VOIP service is offered is typically much lower for more features than what your traditional phone line would cost from the phone company.
For example, a traditional phone line from the phone company costs about $25 per month for just basic service and dial tone, which might include unlimited local calling but really not much of anything else. Now compare that to the service that a VOIP provider can offer, which includes unlimited local calling, unlimited long distance in the continental US (sometimes also Canada and Puerto Rico), voice mail, call waiting, caller ID as standard features, and a traditional phone line cannot even begin to compare. Getting all those features on a regular phone line would easily cost three or more times more than what VOIP service would cost you.

In addition, two callers using the same service could talk to each other for free anywhere in the world as long as they both had a good high-speed Internet connection. It is also a great way to keep in touch when on the road. Take your VOIP phone with you, and then plug into the high-speed Internet connection at your hotel or your brother's house in Denver or your aunt's house in Chicago. Even though you might live in Houston, you will still receive calls on your VOIP phone wherever you are.

But how do you find the best VOIP provider? According to the marketing literature that each of them puts out, you would think there was a 100-way tie for the best one.

Before selecting your VOIP service, the very first thing you need to do is take a good hard look at your high-speed Internet connection. How reliable and stable is it? You need to understand that your VOIP provider is going to assume that your high-speed Internet connection is rock solid, stable, and reliable. If it's not, it's not their problem and you will not be happy with your VOIP service.

As far as finding the right VOIP service, definitely choose one that has implemented the E911 service. This is now required by the FCC. This allows you to call 911 in case of an emergency and for them to be able to find you. If the VOIP provider has not implemented this for their service, you need to run in the opposite direction.

Beyond that, you need to compare the overall value. Do not include the cost of your high-speed Internet connection in your evaluation because chances are high that you would have that anyway for surfing and email. How much long distance calling do you do each month? How much do you spend on long distance calling with your traditional phone? Could your calling needs be just as adequately handled by your cell phone, or do you need to talk more than your affordable cell phone plans permit?

VOIP services can be incredibly cost effective, but if you decide to implement it from a reliable VOIP provider, make sure you are doing it for the right reasons and not just for the sake of technology.

VoIP Resellers: Delivering effective Telephony Solutions

VoIP Resellers: Delivering effective Telephony Solutions

by Kristen Kiya


VoIP Resellers are ones that sell their telephony services to customers with support from the wholesalers. A reseller is more of a service provider that furnishes its services with the best of facilities. The resellers play an important role in maintaining an open channel between the wholesalers and the customers. They thus ensure that the senders and receivers of phone calls can avail all the facilities of high-end IP telephony.
The VoIP resellers play a pivotal role in building a link between the wholesalers and the end-users. They play the role of a mediator between the higher tiers and the customers. Thus it is possible to have high-end connectivity solutions that are downsized and brought to the door of customers with the aid of VoIP resellers. These resellers offer the facilities of voice services at a minimal cost.

The VoIP reseller functions on the principle of availing services from the higher tiers or wholesalers on lease. They then resell the IP telephony solutions to the customers of a particular region. The VoIP reseller programs are made effective by some exclusive offers. They normally function as part of private label or white label. The private label programs are those through which the customers can go for specific brand building exercises. On the other hand, the white label programs are those that provide the services without the added advantage of branding. As a matter of fact, more and more companies are availing the services of the carriers. They are making the most of the VoIP business opportunities in order to expand their business operations. The companies have now started to realize that with VoIP, the opportunities would only increase and they can put these solutions to the best of their advantage. Thus, a large number of companies have started to avail the reseller services in this domain. Call centers are known for acceding to these high-end solutions for meeting their enormous communication needs.

Voice over IP has also found its way into the private lives of people. There are subscribers of voice over services that find it more convenient in comparison to the traditional form of telephony. Some have converted their traditional phones to Voice over IP by making use of an Analog Telephone Adaptor (ATA). The VoIP resellers thus are a good alternative to traditional telephony as the service charge is also kept low. The service can also be accessed with a computer or a laptop and so now the user can remain connected from any part of the world. The VoIP resellers just have to buy the connections from wholesalers and then resell them to customers and then abide by certain terms and conditions.

VoIP Solutions: Thrives with inherent benefits

VoIP Solutions: Thrives with inherent benefits

by Kristen Kiya


In this high-tech world, expectations of business professionals as well as individual users have moved quite a bit ahead than the traditional dial-up networks. The next generation people are more likely to step-in to advanced telecommunication services that are fast, reliable, customizable as well as self-manageable. As a matter of fact, this has opened new avenues for the latest VoIP solutions.
The hosted business VoIP solutions help the business houses to gain a strategic advantage in simplifying and enhancing voice and data communications. Unlike expensive traditional systems, IP solution ties with excellent voice quality services as well as value added features that too at minimal rates. As a matter of fact, the users can enjoy making the local calls, long distance or international calls at cheaper rates. Therefore, it can be said that such solutions significantly down-sizes the monthly telephone bills drastically by up to 40-60 percent compared to PSTN services.

As a matter of fact, the advanced IP services are based on the packet switching technique that enables the users to transmit the data over the internet or IP network. While, routing a call over internet, the analog data is digitalised into compressed IP packets. These IP compressed packets absorb the noise on their route and results in uninterrupted communication between the sender and the receiver. Therefore, the users can easily transmit the audio, data, pictures and video over a high-speed single IP network instead of only plain data, in case of PSTN services.

For implementing the VoIP business solutions, one requires phone and Analog Transmission Adapter (ATA). These are considered as standard equipment for the initializing the internet telephony solutions. Generally, the ATA is offered by the VoIP solution provider at the time of signing-in for these services.

Other than its basic benefits of enhanced productivity and cost efficiency, the business houses as well as others can eliminate the expensive roaming expenses. This is because VoIP solutions are location independent that allows the users to carry the VoIP phones along with them, regardless of geographic location. Apart from that, flexibility, adaptability and compatibility are some of the important considerations that must be considered while selecting a VoIP solution provider. Unlike PSTN services, hosted VoIP solutions ensure security over the unified communication.

The IP market is flooded with the IP solution providers, so it is essential that the potential users must carry comprehensive research. With various benefits and features, voice over IP solutions has achieved a complete market penetration by leaving a mark on both business as well as avid casual users.

Thursday, April 10, 2008

Learning what is VOIP

Learning what is VOIP

by voipservices


There are virtually so many methods to talk on the internet. And VOIP (Voice over Internet Protocol) is very much similar and our phone also included in it. You get a box that is provided by the company offering VOIP services and you just have to connect your phone to it and it is also known as modem. The modem gets connected to the cable or DSL modem and you can talk with your phone on the internet, the broadband or internet should have high speed.
VOIP also prove helpful if you have international business, you just have to purchase rechargeable phone card whenever your balance is low. Using your cell phone you can make a call anytime and anywhere across the world. Nowadays the calls are also kept at very competitive rates. Following are some of the VOIP providers-

Different VOIP providers:

Vonage- The name is included in of the most famous VOIP providers at very competitive rates. The company have healthy customer base and offer their customers the best packages and services. They have a customer service through emails and toll free phone service.

The new entry is Sun Rocket which is giving tough competition to the already established VOIP providers. For their customers they offer both limited and non-limited services. Sun Rocket's customers don't have to deposit any activation charges. After a gap of time the company organizes schemes offering lots of services.

Packet 8- It offers their customers cost as low as USD 20. Under this they provide their customers with free of cost activation and free one month. They also offer their customers free helpline services.

Lingo- Lingo's benefits the customers who have to make calls in Western Europe at very cheap rates. Their customers are offered unlimited calls across Europe in seventeen countries and at the payment of small amount you can also have two free phone numbers.

How VoIP is Revolutionising Business Communication

How VoIP is Revolutionising Business Communication

by Rosie Brooks


The Voice Over Internet Protocol (VoIP) services in use today leave the old generic telephone standing in the race for supremacy. The year is 2008 and counting. The first communication device was invented way back in 1857. 151 years later, the world has advanced to an enormous technological lever of greatness, yet some still struggle with the costly and high maintenance associated with the generic telephone.
A household can be seen as a little different to offices in terms of demand, as a family use one telephone line and that line is only used a few times per day. Offices are not so lucky. This is especially taxing on businesses, large or small when functionality, performance, cost and reliability are concerned. An office with say ten telephone lines which are in use 90% of office hours can build up a very high cost bill for the company paying for the costs. And the maintenance and damaging of cables affects reliability and functionality. So now that the world is living in the 21st Century and everything is progressing at break neck speed, what can a business and VoIP do to avoid the inevitable bankruptcy at the hands of their phone bill?

There is a solution available and it is not going to break a companies̢۪ budget. Great technology usually comes with a hefty price but telecommunications providers have answers for businesses in the form of voice over Internet Protocol (VoIP). This is simply the transferring of telephony signals as digital audio, using data compression to transmit the digital audio in a data packet over Internet Protocol. Put simply, VoIP converts a voice into a medium which is transferable over an internet line.

VoIP has many features which benefit businesses and homes alike but with the large amount of telephone lines, extensions and connections to cope with, businesses have been benefitting greatly. Instead of the usual switchboard and hundreds of lines, VoIP services help to reduce these problems as VoIP is able to transmit more than one call over the same connection and phone line. The single line of a VoIP system also enables offices to add or subtract lines at will and with such ease that no technicians need to be brought in to solve the problem. However, should a subscriber need any maintenance, the costs concerning VoIP are free.

Another reason VoIP telephony has extremely low costs is because VoIP to VoIP phone calls are free. So calls to other office parties, departments and individuals are at no cost. There are handsets available which are portable, enabling businesses to make free calls to employees who are away from the office or vice versa and calls from a VoIP phone to a normal phone has reduced rates. So the VoIP service literally follows you wherever you go.

VoIP phones and services allow you to make adjustments and configure them in real time using the internet. Extensions are controllable and detailed online billing and report costs are available for subscribers. Plus updates of software and technology are available without having to pay a large sum of money. Inclarity also has a 24 hours a day, 365 days a year technical and customer support service which comes at no cost.

So instead of dealing with annoying phone lines, a clogged switchboard, soaring bills and maintenance fees, businesses using VoIP have been enjoying the low-costs of a communication which is portable, scalable, updateable and easy to use, requiring only one telephone line. The benefits of using a VoIP system in your business or home are so many that the Internet Protocol will revolutionise your home and business.

Voice over IP: An Innovative System for Making Calls

Voice over IP: An Innovative System for Making Calls

by Kristen Kiya


Voice over IP is the latest technology that has been introduced in order to make voice calls to people anywhere in the world by making use of broadband internet connections. The traditional analog telephone connections can also be used for availing these services by bringing into use an analog adaptor. Nowadays, the IP connectivity is extended over networks and is fully functional on telephone numbers that are local, mobile or international.
These services function on the principle that the analog voice is converted to digital format before being transferred to other areas of the network. Now, VoIP telephony has been made possible even in areas such as airports, parks and cafes by converting them to wireless hot spots. Thus, it becomes possible to enjoy the VoIP services in all these areas.

The VoIP service providers offer their services for a nominal fee or sometimes even absolutely free of cost. The user may be asked to choose an area code when he subscribes to a service provider. This would allow him to make international calls as well as local calls at ease. The difference, however, is that unlike the traditional phone connections, the same tariff is charged for a call made to an international client or a person staying in the same locality. Then there are also other benefits such as a three way dial system, initiating a conference with a group of people, call management, contact lists and voicemail.

The VoIP service is easy to access; individual users would need to buy some special hardware such as sound cards, speakers, and microphones that are easily available in the market. There are also various softwares that can be downloaded from the internet, installed in a computer and used for accessing VoIP. The UK Voice over IP providers, however, provide analog adaptors, modems, hardware and software to their customers for accessing the Voice over IP service.

The providers of branded Voice over IP have services that are quite distinct. Many a times, these are international providers and have their own connections and networks. The local service providers most often have to lease services from the international providers in order to offer their private services to their target customers. So, it is inevitable on the part of the customers to check before choosing their Voice over IP provider and be sure about the advantages and limitations of the services being offered.

Such a service is best when the internet connectivity is fast. This service has to pass through a number of phases for the voice to the delivered on the other end. The voice is first converted to a digital format which then passes through an internet server. This signal then crosses one network and enters into another network of another internet server. The signal is thus transmitted over the internet and then reconverted to the analog form so as to facilitate its deliverance on the other end. Thus, the voice gets transferred without any loss in its quality as during the process of its transfer it is sent in the form of a digital signal.

Sunday, April 6, 2008

Basic VoIP devices - Simple and Effective

Basic VoIP devices - Simple and Effective

by Kristen Kiya


Most of us have been plagued by astronomically large telephone bills one time or another. This is all the more true for people having relatives in other areas of the globe. The need to talk to them could sometimes become so overbearing that the practical considerations of the amount of money that would be required for the exercise does not come in. However, the practicality of the situation often strikes later. And even the most emotional among us are motivated to rethink the way we are making our calls. Our thoughts inadvertently go towards Voice over IP and the benefits that it entails.
It can be said that the long distance phone calls are no more a cause for concern for many people. It has become possible to connect with friends and family members- who could be located in distant areas of the globe in a cost efficient manner- using the latest innovation called Voice over IP or VoIP. The routing of calls over broadband networks has made long distance communique very much affordable and easy. The role of VoIP devices can be understood in this context.

The VoIP devices are simple, cost effective and innovative and are required for the effective culmination of the process of data transfer over internet connections. First and foremost, the analog audio systems are converted into digital data which is then routed over the internet. One can use the latest applications in VoIP technology to make free calls to a distant place. One could also use the devices for making calls from personal computers- albeit with the services of a provider of repute. This way, the users are able to talk for extended hours with people who matter without worrying about exorbitant phone bills.

The Analog Telephone Adaptor is one such device. The phone that a person is currently using could also be used for making VoIP calls and the ATA makes this possible. It forms a modem between the traditional calling devices and the network connections to the user's homes or workstations, as the case may be. The audio signal in analog format is converted into digital data packets and transferred over the internet. And the best part is that the users need not be very tech-savvy for using the ATA- it is quite simple and straightforward to use.

Another device that is gaining in popularity in the VoIP market is the Internet Protocol phone. These phones resemble the traditional phones that are in vogue today. There are separate buttons for the purpose of dialing. There is also a handset into which one can speak. An Ethernet connection is used for making calls that are routed through the internet.

Last but not the least; such calls can also be made from personal computers. When the calls are between two computers, then the users could go for the services of a reputed provider. The provider would ensure the availability of special software, microphone, and sound card - all necessary for the making of long distance phone calls. The monthly fee that the potential users would have to pay is quite affordable. As a matter of fact, it would more than make up for the astronomical phone charges that they would otherwise have to pay.

Satellite Internet Service Use With VOIP

Satellite Internet Service Use With VOIP

by Stephen Long


When you live out in the country and want high speed Internet service dial-up Internet access simply doesn't make it. Satellite Internet access is your best option to enjoy broadband Internet access. There are two different types of satellite Internet access, one-way satellite service and two-way satellite Internet access.
A one-way satellite Internet system uses your telephone line for the upload page request. After the page request is received the satellite sends the download signal. One-way access is still a lot faster than dial-up Internet access, but aren't you trying to get rid of dial-up and not tie up your phone line? If tying up your phone isn't an issue to you, one-way access is somewhat reliable but the companies that offer the service are not. Most of these are startup companies that are way under capitalized.

Two-way satellite Internet access has a dish mounted on your home or business that sends the upload page request signal up to the satellite. This eliminates tying up your phone line or adding additional expense for a second line. Two-way satellite Internet service works very similar to satellite TV systems. You will enjoy fast and reliable Internet service.

You may be hearing about voice over Internet phone service (VOIP). There are many advantages of voice over Internet phone service (VOIP). If you can get VOIP you can save a great deal of money on long distance, international calls and all the convenience features such as call waiting, caller ID, messaging, etc. While these VOIP phone plans such as Vonage sound pretty attractive, be careful that you have an Internet service plan that will allow VOIP to perform properly.

One-way satellite service ties up your phone line, so VOIP is out of the question. Two-way satellite access will bring you broadband Internet access but it too has its limitations when used with VOIP. The biggest concern with satellite Internet service is the latency, or lag time. This latency is a small delay from the time you send the upload signal from the dish to the satellite and then back down to you. When browsing the Internet this split second delay may not seem like much but for a phone conversation this delay is huge.

When we talk over a landline our two-way conversations go back and forth just like we are talking face to face. Latency can bring a delay into the picture and suddenly your conversations can overlay each other. Who is to talk when? Have you ever been at a baseball stadium when the national anthem is played and there is a delay in the song? This lag is very similar.

There are some companies promoting VOIP use with satellite Internet access. Be careful, it may work, but maybe not as clear and reliable as you may like. Online gaming is not recommended either because latency affects games as well. VOIP is really best suited with cable or DSL Internet access.

If you live in the country, satellite Internet service will give you the speed you were looking for. I know you may want VOIP but don't just take some salespersons word for it. If you are looking to upgrade your Internet service from dial-up, satellite Internet access is a great option. Enjoy it for the speed and browsing fun that it will deliver.

Can You Port A VoIP Number?

Can You Port A VoIP Number?

by Gloria Moore


Phone number porting is becoming very common, as most companies want to please customers who don't want to change their old, convenient phone numbers. However, if you have VoIP phone service, you may find that this is something that you cannot do.
The Internet is changing the way we do a lot of things, and these are not small changes. Most used the Internet when it first became popular as a form of entertainment, and as perhaps a new way to shop. Today, business is conducted online, and some earn a living through their Internet connection. What is even more amazing is that you can get your landline phone service though your Internet connect. This is call VoIP.

Voice Over Internet Protocol (VoIP) is not really new, but is new to most consumers. This technology allows for lower prices and a range of free features that would normally cost you money through your traditional phone service provider. What is even better is that you can make many long distance calls for free, and other international calls come with a very low rate.

There are some downsides to VoIP however. One would be that if there is a power outage, or if your Internet connection goes down, you no longer have phone service. If you have a cell phone, this may not be a big deal to you, but it can cause problems. Another issue some have is that they wish to switch to VoIP, but they don't want to go through the hassle of having a new phone number. They may try to port their phone number, but it may not always happen.

Porting is the act of taking your phone number from one carrier to the other. This is common with cell numbers when moving from one provider to the next. There are some laws that require porting to be available, but it does not necessarily include companies that offer VoIP. Some may not do it for you, and if they do, the process can take weeks to take place. These companies are not required to do this for you, but you will find that some are more than willing.

VoIP is much like your home phone service, which means you may encounter some of the same problems. You will have caller ID, usually for free, and many other great features. However, the caller ID is not quite as good, and you may get numbers that come up without a name, or just the state from which the call was placed. If you hesitate to answer because you don't know who it is, you can always use a reverse lookup to find out who owns a phone number.

Voice over internet protocol is on the cutting edge of internet technology and could have a hand in changing the landscape of telecommunications as we know it. As this technology further develops, elements of convenience should grow in leaps and bounds for users.

Saturday, April 5, 2008

The Voip Business Phone is the Right Choice

The Voip Business Phone is the Right Choice

by Jennifer Moore


If you are changing your small business telephone system from a traditional dedicated fixed landline to the newer VoIP technology, there are some things you need to have in place to change successfully. 1. Internet Connection To route your calls over the Internet instead of over the existing telephone fixed landlines, you need to have a powerful Internet connection and equipment to connect and communicate with. If your small business is using a DSL or cable modem for your Internet connectivity, you need to research the bandwidth needed for of VoIP communications (Voice over Internet Protocol). If you are one of 1-2 employees, then DSL or cable should work fine to meet your needs. DSL and cable modems are not ideal for VoIP, but they do work acceptably well for a very small office of just one or two people. If your office grows to more than 2 users, your small business telephone system needs to grow also. It is time to consider a more robust Internet connection. The standard DSL and cable modems offer you a quicker download than upload speed. This generally works fine for general computer usage, but it won't work so well for voice communication. So, you will need to make sure that your Internet connection can support both the upload and download speeds that you need to have clear and consistent voice communication. 2. How Much Bandwidth? The industry standard is enough bandwidth for about 1/3 rd of your employees to be on the telephone at the same time ... so if you have 30 lines, you should then have enough bandwidth for 10 to be used at any one time. With a business of this size, your small business telephone system will usually require a T1 connection to the Internet. One of the best things you can do is to work with a provider who can support both your VoIP and Internet connection needs. This will insure that you have the bandwidth necessary to get both your calls and data needs taken care of. 3. Hub vs. Switch In addition to bandwidth to the Internet, internally you should be using switches on your network rather than hubs. While hubs are fine for electronic data transmission, the transmission of voice over your network necessitates the need for switches to be used. 4. Media Gateways If you already have a small business telephone system in place, such as a small PBX system, you can purchase a device called a "media gateway" to connect your existing phone system to the Internet without having to replace all of your phones and equipment. This will save you money from the equipment that would have to be replaced to upgrade to VoIP services. Moving your small business telephone system over to VoIP requires some pre-planning and consultation with an Internet provider. An experienced provider can offer the equipment and the know-how to make your move to VoIP quickly and without any inconvenience for your employees.

Friday, April 4, 2008

Choosing the Best VoIP Provider

Choosing the Best VoIP Provider

by Torrie Cantor


Are you looking for the best VoIP provider? There are thousands of available providers out there. Choosing just one can be very confusing. There are ways however, for you to spot providers that can really give you greater value for your money.
What to Look For

Your first concern should be to know what to look for in a provider. This is especially if you plan to manually research on VoIP providers yourself. Here are some factors to consider when assessing a provider:

- One of the top considerations is the price. VoIP in general is far cheaper than a regular telephone line. As with everything else however, the rates may differ from one provider to another. This may be because of differences in features offered. Well known communications giants may also charge slightly higher than smaller companies.

- Features should be a major concern in your search for the best VoIP provider. Your preference for certain features however will also depend on what you need VoIP for. You may need it for personal local calls, international calls or corporate communications. Depending on your use in mind, certain features to choose from include video conferencing, call waiting, caller ID, call transfer, vice mail, auto redial and speed dial.

- Voice quality is another important concern. Not all companies provide the same quality when it comes to transmissions. You may have to consider such details as the availability of soft switches.

- The reputation of a provider should be considered. You don't have to go with the biggest name on the list. You just need to make sure that you are with a company that has been around in the communications business for some time. They also need to have some experience in the field of VoIP.

Where to Look for Providers

The internet is a good first stop to look for a provider. In fact, the internet may be all you need to locate a good provider. You may manually search and compare providers yourself. You can however also consult online comparison sites. These sites have lists of providers with their corresponding prices and feature offers. They may also carry consumer reviews of these providers.

Comparison sites can also offer a couple of other services. They may have information pages to help you understand VoIP technology better. Others also provide e-mail and newsletter updates regarding VoIP technology developments. These updates include the current availability of providers in different localities.

Aside from review sites, you can also head off to forums. This will help you get an idea of what actual individual VoIP users have to say about their providers. This is the best first hand information that you will ever get. Forum rules also give you a higher assurance that you are communicating with people who are truthful about their provider experiences.

It may be hard to look for the best VoIP provider at first. Finding one isn't impossible though. You just have to take your time with making your choices. Make sure that you thoroughly compare the different aspects of providers before settling on one.

Thursday, April 3, 2008

Commercialisation of VoIP Minutes

Commercialisation of VoIP Minutes

by Kristen Kiya


VoIP service is on a high priority for both buyers of the service as well as the sellers. This service is induced with a lot of flexibility that keeps the users at a high end of profitable gains. This service thus has made it possible for the users to avail calls at a comparatively lower price rates as compared to the traditional phone lines. The Voice over IP connection is available in terms of VoIP minutes.
The greatest advantage of using an IP connection is its ability for incredible cost savings. In fact, now the concept of VoIP minutes has become the strongest selling point of this network. The cost cutting coupled with excellent calling features of Voice over IP has made consumers reach a situation wherein everything seems to be inclined on their side. The services offering such minutes may be in the form of a monthly minute package. This may extend to providing the customers with 200 minutes per month solution or even more than that.

The VoIP calls are preferred by people as the service includes features such as caller ID, call forwarding, selective call booking, click to call, free SoftPhone, priority alerts, VIP Ringing, voicemail, three way Calling, anonymous call rejection, automatic callback and complete online account control. An internet phone adapter can also be used to make use of the traditional phones in order to be connected via Voice over Internet Protocol.

The Call termination services are also available quite abundantly due to the presence of Tier 1, Tier 2 and Tier 3 of service providers. The Tier 1 refers to wholesalers that have their individual networks. These providers are in themselves self reliant and a customer seeking connection from such a service provider can remain content with the facility. However, the Tier 2 or Tier 3 providers have to lease out the connection from the higher tiers in order to supply them to their customers. That is to say that a Tier 2 service provider has to lease the service from Tier1 providers and a Tier 3 has to lease services from tier 2 providers.

Buying and selling of VoIP minutes has taken a commercial turn and wholesalers as well as resellers have made it a point to utilise the services for commercial purposes. Their customers can be sure of accruing a high profit margin in comparison to the traditional analog connections. This has led to an increase in the demand of voice over connections. The success of this service is based on the fact that it sees no boundaries. The customer can make calls to a person staying in a different country at the affordable price rates. Moreover, once a connection is acquired from a service provider, the customer can then move to any other country and yet avail the services from the same service provider. Apart from facilities such as three-way calling, the clarity of sound also remains good with such connections. So, every minute that a customer buys can be utilised with the maximum gains and profitable outcome.

VoIP: A Reasonable Gateway to Effective Calling

VoIP: A Reasonable Gateway to Effective Calling

by Kristen Kiya


VoIP is a technology that masters in converting the voice into digital signals. These signals then are transferred via the internet to the receiver. The Voice over Internet Protocol is a facilitating technology that can be used to make calls directly from a VoIP phone, a computer or even a traditional phone that remains connected to an adaptor. In addition, the facility can also be used wirelessly in locations where there is an availability of the network. So, now airports, parks and farmhouses can be made Voice over IP enabled and internet enabled calls can thus be made.
For a quality VoIP experience, a broadband high speed connection is required. This broadband connection can be acquired with a cable modem, a DSL or even a local area network. Computers and a VoIP phone are required for some special services, while the other services need an adaptor to be connected to a traditional phone. The whole system works with a switch that is a gateway for transmission of signals from one internet server to another. The digital data is perfect for the internet to carry messages and deliver them to the recipient.

The VoIP service is advantageous as it can store incoming calls to a Voice mail account, send/receive a voice mail as an email attachment, enable 3-way calling and gives the provision of talking to the entire family simultaneously. The other advantages of a VoIP call are that it is cheap as compared to the traditional land lines. Moreover, the system is based on non reliance which means that the service can be accessed at the same call cost irrespective of specific geographical distances. The VoIP phone service combines both voice and data communications on a single network and this is the reason why the internet is used to serve both forms of the traffic.

The process of VoIP telephony is based on a simple process. A device needs to get connected to the internet by any means. This device may be a phone or a computer. In case of a computer, a modem can be used along with a microphone for making the calls. But a traditional phone needs an Analog Telephone Adaptor (ATA) that converts the analog voice to digital format by the use of an Analog to digital converter. By the use of the Digital Signal Processors (DSPs), these digital bits are then compressed using codecs that actually segment voice signals and later store them in voice packets. The Session Initiation Protocol (SIP) then work in compliance with the entire process to send the compressed data over the internet. The message then passes through the designated switches. This message later on is decapsulated so as to retrieve the same voice data. Following this, a decompression is performed that revives the original digital data that is again converted to the analog form after passing through a digital to analog converter.

The VoIP technology is ideal for it offers features that are not available with the traditional phone systems. Also the availability of high speed internet connection that is a pre-requisite for efficient service is easily available everywhere. This is the reason why the market is expanding and people are now opting for this technology to remain connected.

Tuesday, April 1, 2008

Role of VoIP in contact centers

Role of VoIP in contact centers

by Kristen Kiya


The contact centers are one of the biggest beneficiaries to avail the inherent benefits of VoIP services. In addition to well documented cost efficiency and increased productivity, the contact centers also reap more benefits from the IP services such as flexibility, scalability and security as well. As a matter of fact, these services can also be used to monitor and guarantee call quality in a hybrid network environment.
The VoIP based call centers are more cost efficient as long distance or ISD calls can be made at significantly lower rates. Moreover, with the internet telephony services, the users in call centers around the world can enjoy seamless connectivity - that was previously only available to those residing at specific locations. Thereby, with the help of advanced contact centers solutions, the businesses can continue to expand their operations across geographical boundaries.

Earlier the Voice over IP services were used as voice-only solutions for handling customer calls, but now these have evolved to encompass sophisticated skills as well. The newer version of call centers are based on routing and multi-channel contacts that have widened the scope of the contact center solutions in various spheres such as telemarketing, e-mailing, instant messaging and online communication.

Regardless of size, the business VoIP solutions in contact centers integrate IP functionalities such call forwarding, call redialing, text messaging, ID caller and many more under a common platform. It can be said that the role of VoIP in contact centers has improved. Quite a few benefits of internet telephony in the call center environment can be mentioned in this context:

1. Extension of service hours: With the help of internet telephony services & VoIP solutions, the contact centers can expand their employees' shift accordingly i.e. 24 x 7. As a matter of fact, depending upon the time preference, employees of can opt for any shift.
2. Enhancement in organizational productivity:The contact centers can make sure that their employees remain comfortable. As a matter of fact, some employees feel comfortable when they are working from home rather than in a office environment. The IP based centers ensure that their employees can work flexibly, as this will results in better productivity.
3. Less capital investment: The Voice over IP based contact centers require less capital investment on infrastructure compared to PSTN solutions. In the contact centers, one requires specialized products and services that are available at minimal rates.
4. No geographical constraints: The voice over IP services in the newer call centers allow the users to enjoy the feature of scalability. As a matter of fact, employees can work from anywhere across the world. Moreover, employees enjoy the freedom to locate or relocate as they are backed with job security with these innovative services. Not only this, global talent can be used to in the centers to increase the productivity.

To conclude, the VoIP solutions are considered as perfect applications for contact centers or call centers because these enable a seamless connectivity, even in the remote locations. Moreover, the employees feel an essence of ease and comfort while using such solutions.

VoIP Minutes: A Priority for both Resellers and Customers

VoIP Minutes: A Priority for both Resellers and Customers

by Kristen Kiya


The VoIP service providers are trying to bring some change in the means of communication with the introduction of VoIP minutes. The concept is based on the wholesaler's authority to sell out connection in terms of minutes. The resellers on the other hand charge for ever minute of such a service from their customers. Though the charges are low but still they exist.
The service providers usually come out with deals for the marketing of voice over IP minutes. The VoIP minutes can be utilised by corporate users to achieve their business needs. They can buy these minutes either from the resellers or from the wholesalers at affordable costs and utilise the minutes for their business purposes. The same is true in-case of home use. The customers can buy these minutes and also manage their calls by terminating the same after use through a process called the 'call termination'. The termination is done with three types of carries known as Tier 1, Tier 2 and Tier 3. Tier 1 carriers have their own physical network for terminating a call. Tier 2 leases services of tier 1 to terminate a call. Tier 3 uses either tier 2 or tier 1 carrier to terminate the calls.

So, with the increasing demand for Voice over IP services, dealing on VoIP minutes is becoming very profitable. In many instances, it facilitates the success of an enterprise. In case of call termination service that is provided by the service providers, certain factors must be taken into account before availing the service. One should compare the rates at which the routes and plans are available. The second primary concern is to check for the clarity and quality of the sound. The competitiveness, steadfastness and other aspects such as technical support and other special services should also be considered before applying for a service provider.

So, buying and selling VoIP minutes is beneficial for both parties be it the customer or the reseller. With VoIP, the customer now has the option to make calls to distant places at the same call rates. Call termination allows the customer to terminate the calls at will without exceeding the minutes. Moreover during some instances, the customer is also entitled to make calls to three or more people at the same time. This saves a lot of VoIP minutes and money. The service provider on the other hand is benefited by reselling the minutes that are brought from the wholesalers. Moreover, with a clientele that encompasses the whole world, the potential for accruing profits are quite unlimited. To simplify things, a person who brought a Voice over IP service from a UK based service provider may then opt to stay even in a third world country but yet access the services provided by the UK based carrier. So the success rate of such services is always high and the demand too is rising everyday.

Is Voice Over IP Right For Me?

Is Voice Over IP Right For Me?

by Dave Markel


For those of you that don't already know, Voice Over Internet Protocol (VoIP) allows you to make telephone calls using your internet connection. VoIP converts your voice to a digital signal which is sent over the internet to where you made your call. The digital signal is converted back to an analog one when it reaches its destination. This allows you to make calls to anyone you want, regardless if they use VoIP.
Setting Up Your VoIP System Setting up your VoIP system is simple. To start you need to have a broad band internet connection. If you choose a company like Vonage for your VoIP service you will need to buy their hardware. It is a rather inexpensive purchase that is installed like a router; between your computer and your internet connection. Plug in a standard phone and you are ready to go. The VoIP phone works the same as your traditional phone system.

What Are Some Advantages of VoIP? The big advantage is cost savings. Since your calls are made over the net there really is no long distance. So right away you save on long distance charges. This is the primary reason why VoIP has become so popular.

Another advantage to VoIP is that it can allow you to disconnect your regular phone line. If you have broadband internet there is no need for you to maintain a telephone line as well. VoIP frees you from having to have this phone line. More money saved.

A secondary phone number from a different area code is also a big advantage. With some voice over IP services you can get a second phone number from an area code where you receive a lot of calls form. For example, if your parents live in Toronto and you live in New York you can get a second number with a Toronto area code. Now your parents can call a local number to reach you in New York. Now they save on long distance as well.

Disadvantages of VoIP. With any new technology there are some down sides as well. Voice over IP is no exception. With some VoIP services 911 calls are not possible. In general this is a small issue, after all how often do you call 911. However, when you need 911 it is really important that the service works.

VoIP is power dependant. If there is a power outage your VoIP phone will likely not work. Although this problem also happens with most regular cordless phones.

If your internet connection has periods of slow service this will have a negative effect on your VoIP phone. The result will be calls where your voice will be broken up and garbled.

It is quite likely that you will not be able to access services you enjoy with your regular phone service. Although features like voice mail, call waiting, call forwarding, can be obtained with your VoIP service directory assistance will likely not work.

You also may not be able to use your current phone number. If you do not live in a major center it is unlikely that you will be able to simply roll your current number over to your VoIP service. This is the problem I currently have and is the last stumbling block before I can go with VoIP. The only number I can get would be for a city 4 hours away. The result would be that anyone calling from where I live would have to call long distance to phone me.

Anytime you have to make a decision to go with new technology you have to way the advantages with the disadvantages. If you can live with the few disadvantages that voice over IP currently has you can save a lot of money on your long distance calls.

VoIP