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Sunday, April 3, 2011

VoIP Business Applications

Nowadays, VoIP is in demand. VoIP is more commonly referred to as Voice over or Voice over IP. It means that the communication takes place over IP, or internet protocol. This can also be referred to as voice over broadband, internet telephony, BT, or BP.
Businesses have started shifting slowly from the olden ways of communication to the newer ways using VoIP systems. This is because it provides many features. Implementation of this system can be done using the proprietary standards or the open standards. Most of the times, enterprises select the proprietary standards of VoIP implementation.
To implement this system, you can make use of these phones of different types. A special type of phone has all the hardware and software built internally and can connect to the IP network directly through the router. An adapter, also known as ATA, acts as a middle ware, connecting your phone and the network. A software can connect to the network after installation on network computer equipped with a headset. This enables computer to computer connection for communication.
Such a VoIP billing system offers multiple benefits. There are less communication costs and less infrastructure costs, which inevitably provides lower operational costs. Maintenance is also simple and there is efficiency in bandwidth.
Many other benefits are provided. As the internet is a wide network so there is no need of separate network for voice and data. Therefore a single connection can transmit all types of data. Also, there is an option to select the service as prepaid or postpaid depending as per the requirements.
Apart from the general advantages that users enjoy, the phone system has other special benefits that are helpful for business. All categories of enterprises, small, medium or large, can implement it. Mostly, it is beneficial for the multinational companies who need to make contact with clients throughout the world. This will enable them to spend less on expenditure and more on the quality of their products and services.
These services are being built in such a way so that they support modern businesses. Services under VoIP include phone calls, voice mails, faxes, SMS, email, web conferences and the like. Other free supported features include data and file exchange, voice transfer service, video calls and conversation, call logging, IVR, audio conferencing through calls, managing of addresses, automatic redialing, call holding and call forwarding, caller id, international callback features and such other features. These services are being built in cell phones so that the need of carrying a desktop is reduced.

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